Hiring Customer Success Specialists - Night shift only

Two95 International Inc.; Sarawak; On-site; MYR 100,000 - 150,000; Full time

Job summary

An established industry player is seeking a Customer Success Specialist to enhance customer experience through effective communication and support. In this role, you'll be the primary contact for users of a food ordering app, assisting with inquiries and ensuring seamless order placements. The position requires proficiency in Mandarin and English, along with strong customer service skills. You'll work in a dynamic environment, handling various customer interactions and collaborating with a dedicated team to uphold brand reputation. If you're passionate about helping others and thrive in a fast-paced setting, this opportunity is perfect for you!

Qualifications

• Bachelor's Degree or Diploma in any field is required.
• At least 6 months in customer support; fresh graduates are welcome.

Responsibilities

• Assist customers in placing online orders and provide phone support.
• Process payments and maintain service quality.

Skills

Mandarin proficiency

English proficiency

Customer service skills

Active listening

Typing speed (40wpm, 90% accuracy)

Education

Bachelor's Degree

Diploma or equivalent

Tools

Microsoft Windows

Microsoft Office

Job description

Position: Customer Success Specialist (CSS), Must be proficient in Mandarin and English Speaking, Writing and Reading skills

Location: Georgetown, Penang (Onsite)

Working Hours: Monday to Sunday, 12:00 am – 11:00 am (5 days per week, 8 working hours + 1 hour break)

Job Type: Full-time (Rotational Shift)

Salary: RM 3,000++ (Extra Allowances will be provided)

Overview:

The CSS is the main point of contact for customers using our client's food ordering app. They handle customer inquiries, concerns, and provide information through inbound and outbound phone calls.

Qualifications:

1. Education: Bachelor's Degree, Diploma, or equivalent in any field.
2. Work Experience: At least 6 months in customer support; call center experience is advantageous but not mandatory. Fresh graduates can apply.
3. Language: B2 level proficiency in English.
4. Interpersonal Skills: Customer service-oriented, active listening, and ability to handle inquiries professionally.
5. Technical Skills: Typing speed of at least 40wpm with 90% accuracy; computer literate with proficiency in Microsoft Windows and Office.

Responsibilities:

1. Assist customers in placing online orders.
2. Provide support through phone calls.
3. Process payments securely.
4. Proactively support customers and maintain brand reputation.
5. Identify and escalate priority issues.
6. Collaborate with the team to improve customer support.
7. Maintain and improve service quality.