Helpdesk (Mandarin Speaker)

One Complete Solution (M) Sdn Bhd; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading company in Kuala Lumpur is hiring a Full-Time Helpdesk support, specifically for Mandarin speakers. Your responsibilities include delivering proactive customer assistance, managing queries through various channels, and ensuring effective communication with team members. With a competitive salary of up to MYR 3,800, this role encourages fresh graduates to apply, emphasizing strong problem-solving and customer service skills.

Benefits

Medical Insurance

Qualifications

• Fluent in English and Bahasa Malaysia; Mandarin preferred.
• Strong customer service and administrative skills.
• Fresh graduates are encouraged to apply.

Responsibilities

• Provide first-line helpdesk support and answer customer queries.
• Handle calls, emails, and chats; manage administrative tasks.
• Coordinate with the team to ensure timely resolution of issues.

Skills

Problem-solving

Communication

Time Management

Customer Service

Fluency in Mandarin

Education

Certificate / Diploma

Job description

One Complete Solution (M) Hiring! Full Time Helpdesk (Mandarin Speaker) in Kuala Lumpur, Earn up to MYR 3,800 - Ricebowl

Fewer than 10 applicants. Your chances are good!

Posted 14 hours ago • Closing 22 Apr 2026

• Proficiency in English, Bahasa Malaysia. Mandarin is preferred.
• Candidate possesses at least a Certificate / Diploma or above.
• Fresh graduates are encouraged to apply.
• Strong problem-solving skills, excellent communication abilities, and effective time management.
• Applicants must be willing to work in Lingkaran TRX.
• Provide friendly and professional support to customers for queries or concerns.
• Handle incoming staff queries via call, email, or chat, and manage outgoing calls as required.
• Liaise with team members to ensure the best resolution, consistent with the contract.
• Complete administrative tasks related to the contact, including assigning tasks, payroll, and general admin.
• Coordinate with Contract staff regarding service desk requirements and ensure timely information exchange.
• Work with Facilities Managers to improve service quality and reporting processes.
• Monitor CMMS data to ensure helpdesk work orders are correctly created, assigned, and prioritized according to KPIs and SLAs.
• Update internal communication platforms with announcements and collate user feedback for analysis and reporting.

This role provides first-line helpdesk support and acts as the initial contact for facilities management and administrative requests.

With strong administrative and customer service skills, you will deliver friendly, proactive support and handle queries efficiently.

The position may require responding to customer requests outside normal hours periodically.

On a rotation basis, you will be assigned a Helpdesk mobile and a Responsibility Allowance for such duties.

• Medical Insurance

Fluent in Mandarin, with strong customer service, problem-solving, and communication skills.

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