Helpdesk (Cyberjaya)

UEM Edgenta Berhad; Kuala Lumpur; On-site; MYR 30,000 - 45,000; Full time

Job summary

A leading Asset Management & Infrastructure Solutions company in Kuala Lumpur seeks a Customer Service Administrator with extensive experience. The role involves managing customer requests, generating reports, and adhering to health and safety regulations. Ideal candidates will have a High School Certificate and strong interpersonal skills, dedicated to optimizing service quality.

Qualifications

• At least 16 years of experience in a related field.
• Good interaction skills across all levels of personnel.
• Ability to work independently and collaboratively.

Responsibilities

• Receive calls from customers and address issues.
• Generate records of all requests and complaints.
• Implement a callback system to improve service quality.

Skills

Interaction skills

Ability to work independently

Collaborative skills

Education

High School Certificate or equivalent

Job description

Job Description

Key Responsibilities:

1. Receive calls from customers and escalate to technical personnel to address customer issues.
2. Generate and file records of all requests, work orders, and complaints accurately and promptly.
3. Produce daily ageing reports to monitor operational performance.
4. Compile deduction mapping reports for validation meetings.
5. Coordinate internal communication between services to support operations.
6. Manage key administration for security purposes.
7. Implement a callback system to improve service quality.
8. Record data systematically in systems and hard copies.
9. Comply with Health, Safety, Security & Environment (HSSE) regulations at the workplace.
10. Support company programs related to HSSE and LEAN, such as toolbox sessions at scheduled intervals.

Job Requirements:

1. High School Certificate or equivalent.
2. At least 16 years of experience in a related field.
3. Ability to work independently and collaboratively, with good interaction skills across all levels of personnel.

About Us

UEM Edgenta is the region’s leading Asset Management & Infrastructure Solutions company, listed on Bursa Malaysia (KLSE: EDGENTA). Our vision is to optimize assets and improve lives through quality, technology-driven services, and a strong focus on safety.

Our expertise spans Healthcare Support, Property & Facility Solutions, Infrastructure Services, and Asset Consultancy, serving clients throughout their asset lifecycle across Malaysia, Singapore, Indonesia, Taiwan, India, and the UAE.

About The Team

Join our team serving over 300 hospitals across Malaysia, Singapore, Taiwan, and India. Edgenta Healthcare Support is a certified leader in non-clinical healthcare support services, serving more than 60 hospitals and various healthcare institutions in Malaysia.