Helpdesk (Cyberjaya)

UEM Edgenta Berhad; Kuala Lumpur; On-site; MYR 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Administrator to enhance operational efficiency. In this role, you will manage customer interactions, ensuring issues are escalated to technical personnel promptly. You will be responsible for maintaining accurate records and generating reports to monitor performance. The ideal candidate will have a High School Certificate and significant experience in customer service, showcasing strong communication skills and the ability to work both independently and collaboratively. Join a dynamic team committed to excellence and compliance with health and safety regulations.

Qualifications

• 16+ years of experience in customer service or related fields.
• Ability to work independently and in teams.

Responsibilities

• Receive and escalate customer calls to technical staff.
• Generate and file records of requests and complaints.
• Produce daily reports to monitor operational performance.

Skills

Customer Service

Data Recording

Communication Skills

Health and Safety Compliance

Education

High School Certificate

Job description

Job Description

Key Responsibilities:

1. Receive calls from customers and escalate to technical personnel to address customer issues.
2. Generate and file records of all requests, work orders, and complaints accurately and promptly.
3. Produce daily ageing reports to monitor operational performance.
4. Compile deduction mapping reports for validation meetings.
5. Coordinate internal communication between services to support operations.
6. Manage key administration for security purposes.
7. Implement a callback system to enhance service quality.
8. Accurately record data in systems and hard copies in a timely manner.
9. Comply with Health, Safety, Security & Environment (HSSE) regulations at the workplace.
10. Support company programs and activities related to HSSE and LEAN, such as toolbox sessions scheduled by management.

Job Requirements:

1. High School Certificate.
2. At least 16 years of experience in a related field.
3. Ability to work independently and in groups, interacting effectively with all levels of personnel.