Help Desk Technician with Thai language

H-Tech Supports; Kuala Lumpur; On-site; Confidential; Part time

Job summary

A dynamic technology support company in Kuala Lumpur is seeking a Deskside Support L1 to provide essential technical support and contribute to networking initiatives. The ideal candidate has an associate's degree in IT, with at least 1 year of experience in deskside support. This role offers the chance to work in a collaborative environment and drive digital transformation across over 50 countries.

Benefits

All-inclusive rate

Qualifications

• Minimum of 1 year of experience in deskside support or a similar IT support role.
• Basic understanding of networking principles and troubleshooting network issues.

Responsibilities

• Provide first-level technical support for hardware and software issues.
• Assist with network troubleshooting and basic configuration tasks.
• Coordinate with internal teams to escalate and resolve complex issues.
• Document and track all incidents and resolutions in the ticketing system.
• Support global rollouts by assisting with setup of new deskside equipment.

Skills

Technical support

Networking troubleshooting

Problem-solving

Communication skills

Education

Associate's degree in Information Technology

Job description

Join H-Tech Supports, a dynamic leader in the Technology, Information, and Internet industry, as a Deskside Support L1 with Networking professional. Since our inception in 2013, we have expanded our services across more than 50 countries, driven by our commitment to quality and innovation. At HTS, you will be part of a team that values growth, teamwork, and social responsibility. Our mission is to empower our clients with cutting-edge solutions and seamless digital transformations. In this role, you'll provide essential deskside support and contribute to networking initiatives, ensuring the smooth operation of our clients' technological environments. You'll work alongside a dedicated team of experts, upholding our core values of trust, reliability, and mutual respect. If you are passionate about technology and ready to make a global impact, we invite you to be a part of our journey at HTS.

Tasks

• Provide first-level technical support for hardware and software issues, ensuring timely resolution to minimize downtime.
• Assist with network troubleshooting and basic configuration tasks to maintain optimal network performance.
• Coordinate with internal teams and external service partners to escalate and resolve complex technical issues.
• Document and track all incidents and resolutions in the ticketing system to ensure accurate reporting and follow-up.
• Support global rollouts by assisting with the setup and configuration of new deskside equipment and technologies.

Requirements

• Associate's degree in Information Technology, Computer Science, or a related field.
• Minimum of 1 year of experience in deskside support or a similar IT support role.
• Basic understanding of networking principles and troubleshooting network issues.
• Strong problem-solving skills with the ability to work independently and collaboratively.
• Excellent communication and interpersonal skills to effectively interact with clients and team members.

Benefits

Its a freelancing project so we can offer what we offer with all inculsive rate.

Join H-Tech Supports as a Deskside Support L1 with networking, and propel your career in a dynamic tech environment across 50+ countries. Drive digital transformation and innovation with us.