Help Desk Engineer – L1

Technopals; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in Johor Bahru is seeking an IT Support Specialist. You will provide first-level support for various IT issues, including server administration and user assistance. Ideal candidates should have a degree in IT and experience with ticketing tools, enabling effective troubleshooting and support for users.

Qualifications

• Required degree in IT or equivalent.
• Experience with ticketing tools and remote support software.
• Prior helpdesk experience is advantageous.

Responsibilities

• Provide first-level support on IT infrastructure issues.
• Monitor IT infrastructure with RMM tools.
• Escalate unresolved incidents to advanced support.

Skills

Communication

Initiative

Problem-Solving

Education

Degree in Computer Science/Information Technology

Tools

Ticketing tool

Remote support software

Job description

Working 9AM to 6PM SGT (Mon to Fri). Holidays as per Singapore

Responsibilities:

Provide first level support services on incident related to users IT Infrastructure with Servers, Firewall, Desktops, Laptops and peripherals, network connections, printing related and MS office applications among others

Assign tickets using ticketing tool

Monitor the customers IT infra with RMM tools

First level system administration and windows OS & application support

Linux server administration and troubleshooting skills will be advantageous

Escalate unresolved incidents to next level support staff or hardware vendor

Any other ad-hoc duties as assigned

Requirement:

Degree in Computer Science/Information Technology or equivalent

Ticketing tool & Remote support Software experience is required

Prior helpdesk experience is advantageous

Strong initiative and able to work independently

Good communication skills in English

Technopals Pte.Ltd. is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.