Health Representative - Hospital (Sales Representative)

Pfizer; Kuala Lumpur; On-site; MYR 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a motivated pharmaceutical sales representative to enhance customer engagement and drive product demand. This role involves developing strategic call plans, utilizing digital tools, and building strong relationships with healthcare providers. You will leverage your analytical skills to provide insights and collaborate with cross-functional teams to achieve objectives. If you have a passion for healthcare and a proven track record in sales, this opportunity offers a chance to make a significant impact in a dynamic environment focused on improving patient outcomes.

Qualifications

• 3+ years of pharmaceutical sales experience with proven success.
• Strong business acumen and ability to cultivate relationships with KOLs.

Responsibilities

• Develop and implement effective business and territory call plans.
• Compliantly engage key customers to grow business and drive product demand.

Skills

Pharmaceutical Sales

Territory Management

Effective Communication

Strategic Thinking

Problem Solving

Relationship Building

Data Analytical Skills

Education

Bachelor’s Degree in Science or Health

Tools

Veeva Engage

Zoom

WebEx

Microsoft Office

Job description

JOB DESCRIPTION

• Ability to effectively identify and implement the most efficient virtual/in-person engagement strategies by customer to maximize overall effectiveness and impact. Develops and implements effective business and territory call plans and adapts based on self-identified opportunities and insights.
• Effectively builds rapport and relationships with customers across virtual and F2F environments; maintains a methodical approach toward call objectives (e.g., clear next steps and appropriate documentation, managing to KPIs); utilizes current digital tools effectively (e.g., Veeva Engage, Zoom, WebEx, Microsoft Office) as well as adapts quickly to new/beta tools (e.g., digital triage app) for successful customer engagement; leverages analytics to assist with developing insights and next best action plans.
• Compliantly engage key customers to grow business and drive product demand by proactively providing education that, in colleague’s judgment, best meet HCP and patients’ needs.
• Develops and delivers relevant, targeted messaging utilizing approved materials via customer engagement to drive product demand (ask the HCP to change their prescribing behaviour/close sales) and leverages customer priorities to drive a positive business outcome; proactively provides insights for the development of new and innovative approved product messaging and resources.

• Maintain an in-depth knowledge of market, products, and disease states that enable meaningful dialogue with key stakeholders to build credibility and add value when calling on providers.
• Deliver relevant, targeted messaging compliantly utilizing approved materials via customer engagement to drive product demand (ask the HCP to change their prescribing behaviour/close sales) and proactively provide insights for the development of new and innovative approved product messaging and resources.
• Responsible for strategic deployment of Pfizer resources to support HCPs (e.g., patient education, adherence resources); work effectively across multiple virtual engagement platforms based on customer preferences and compliance guidelines; integrate guidance from management and other support functions (Marketing, Medical) and technical solutions (e.g., content recommendation RTE) into call planning; collaborate effectively with other Customer-Facing colleagues.
• Present contract terms where appropriate, proactively answer on-label questions; proactively introduce customers to future state Pfizer Pro with access to appropriate targeted content.
• Collaborate effectively and compliantly with cross-functional colleagues, including Medical, Market Access, Marketing, to address customer inquiries and advance Pfizer objectives. Able to connect rapidly with appropriate SMEs to address customer inquiries.
• Use calendaring tools, leadership goals, and personal insights effectively to address customer priorities; bring insights from customer surveys to leadership to improve the model.

QUALIFICATIONS

• Bachelor’s Degree, preferred in Science and Health fields.
• Minimum 3 years of pharmaceutical sales experience preferred.
• Proven promotional or sales success, territory management skills, effective communication skills, teamwork, leadership ability, and accountability.
• Valid driver’s license and a driving record in compliance with company standards.

PREFERRED QUALIFICATIONS

• Several years of pharmaceutical, biotech, sales, or relevant experience.
• Must reside within the territory.
• Experience with therapeutic areas and products associated with this role.
• Knowledge of posted territory customers and markets (prescribers/HCPs/institutions/organizations).
• Ability to develop comprehensive territory/customer plans to achieve objectives.
• Strategic approach to overcoming obstacles and gaining access to difficult-to-see healthcare providers and customers.
• Ability to cultivate relationships with KOLs and build lasting relationships with top priority customers.
• Assess target physicians' needs and address them with a responsive approach, targeted skills, and appropriate resources.
• Strong business acumen, problem-solving, strategic thinking, data analytical skills, project management, and excellent planning and prioritization skills.
• Willingness to travel outstation.

#LI-PFE

Work Location Assignment: On Premise

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.