Health Assistant (Limbang, Sarawak)

Big Pharmacy Healthcare Sdn Bhd; Sarawak; On-site; MYR 20,000 - 31,000; Full time

Job summary

BIG Pharmacy is seeking a Health Assistant with a Diploma in Science or Healthcare. You will assist customers with product selections, provide basic health guidance, and promote store promotions and health campaigns.

Excellent communication and a friendly, sales-driven approach are essential. Responsibilities include stocking, cashiering, light health checks where permitted, and guiding customers to the pharmacist for complex inquiries.

Qualifications

• Diploma in Science or Healthcare required or welcomed.
• Strong interpersonal and communication skills.
• Friendly, engaging personality with a customer-first mindset.
• Outspoken, sales-oriented with good customer service skills.
• Languages: English and Bahasa Malaysia.

Responsibilities

• Assist customers in selecting products and provide basic health guidance.
• Promote membership programs, promotions, and health campaigns to enhance customer experience.
• Explain product features and usage; refer complex health questions to the pharmacist or Health Advisor.
• Suggest complementary products to meet customer needs and stay updated on launches and promotions.
• Maintain shelves, displays, pricing, stock rotation, and store cleanliness.
• Handle cashiering duties, assist with app downloads and loyalty signups.
• Support basic health screenings where permitted and refer to pharmacist as needed.
• Participate in training and stay updated on pharmacy processes.

Skills

Customer service

Sales-oriented

Communication skills

Friendly personality

Education

Diploma in Science/Healthcare

Job description

Join BIG Pharmacy and be part of a team that makes a real difference in customers' lives. We’re looking for individuals with a science and healthcare background who are friendly, engaging, and customer-focused. Use your skills to provide exceptional service, offer health solutions, and build connections in a supportive, energetic environment. If you’re passionate about helping others and thrive in a fast-paced setting, we’d love to have you on board!

DIPLOMA in any science and healthcare background are welcomes to apply

(Pharmacy, Medical Science, Nursing, Medical Laboratory, Physiotherapy, Clinical, Health Science, Bio Medical, Biology, Biotechnology, Microbiology, Chemist, Food Science, Nutrition and Dietetics)

Duties/responsibilities (Training Provided)

Assist customers in selecting suitable products, including OTC medications, health supplements, and personal care items, while offering basic advice on minor ailments like colds, allergies, and general wellness.

Promote pharmacy services such as membership programs, PWP offers, and current promotions to enhance the customer experience.

Provide clear communication by explaining product features, usage instructions, and benefits, and refer complex health inquiries to the Health Advisor or pharmacist.

Actively recommend complementary products to meet customer needs, promote health and wellness items, and support the pharmacy’s sales goals by staying updated on product launches, promotions, and health trends.

Participate in promotional activities, health campaigns, and events, ensuring compliance with guidelines and enhancing customer engagement through product sampling and marketing initiatives.

Replenish shelves, organize displays, ensure accurate pricing and labeling, and conduct inventory checks to track stock levels, monitor expiration dates, and maintain proper stock rotation.

Assist in receiving and verifying stock deliveries, follow operational guidelines, and support daily routines such as store opening and closing tasks.

Follow health and safety regulations to ensure the safe handling of products, including compliance with the Poison Act.

Maintain a clean, organized, and hygienic environment in all areas of the pharmacy, including shelves, counters, and customer service areas.

Manage inventory by replenishing shelves, organizing displays, conducting stock checks, verifying deliveries, and ensuring compliance with operational guidelines while supporting daily store routines like opening and closing tasks.

Perform cashiering duties with accuracy while promoting discounts, bundle deals, and loyalty programs, and assist customers with app downloads and membership registrations to enhance their pharmacy experience.

Support basic health screenings, such as blood pressure and BMI checks (where permitted), and provide product recommendations or refer customers to the pharmacist as needed.

Provide friendly, empathetic, and professional service by actively listening to customer concerns, offering appropriate solutions or referrals, and collaborating with the pharmacy team to ensure seamless and efficient customer support.

Engage in training programs and stay updated on company processes to enhance skills, share insights, and support new staff in understanding pharmacy procedures and standards.

Job Requirements:

Possess minimum Diploma in Science or Healthcare

Good interpersonal and communication skills

Having a friendly and engaging personality

Outspoken, strong customer service skills and sales-oriented mindset

Required language: English, Bahasa Malaysia

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Health Assistant?

Health & Beauty Retail 5,001-10,000 employees

BIG Pharmacy has grown progressively from a neighbourhood pharmacy to one of Malaysia’s leading pharmacy chain. We are expanding rapidly with over 300 outlets throughout Malaysia.

Are you passionate in providing a great customers’ experience and educating customers to “Be In Goodhealth”?

BIG Pharmacy has grown progressively from a neighbourhood pharmacy to one of Malaysia’s leading pharmacy chain. We are expanding rapidly with over 300 outlets throughout Malaysia.

Are you passionate in providing a great customers’ experience and educating customers to “Be In Goodhealth”?