Head, Wealth Sales Optimisation & Learning

RHB Bank; Kuala Lumpur; On-site; MYR 250,000 - 300,000; Full time

Job summary

A leading financial institution in Kuala Lumpur is seeking a sales management professional to design and implement a sales coaching framework. The role involves training and developing a wealth sales team, ensuring alignment with business goals, and fostering a culture of continuous improvement. Candidates should demonstrate experience in sales effectiveness and coaching strategies.

Responsibilities

• Design and lead the overall sales capability framework for the wealth sales and management team.
• Align training and coaching strategies with business goals and customer needs.
• Develop strategies to improve sales team and management sales effectiveness.

Job description

Responsibilities

• Design and lead the overall sales capability framework for the wealth sales and management team
• Align training and coaching strategies with business goals and customer needs
• Develop strategies to improve sales team and management sales effectiveness, up-skilling and cross-selling across all segments
• Build and manage a team of wealth sales coaches who provides on-the-job coaching and performance feedback
• Design and implement a structured sales coaching framework including tools, scorecards and KPIs
• Drive coaching culture across the channels and sales leadership team - to ensure continuous learning and improvement
• Create and oversee training and development programs for new hires, career progression development program and others
• Ensure strong focus on advisory-led selling, investment & insurance sales and customer focus
• Work closely with sales leadership team to identify underperformers and provide targeted development support
• Partner with HR, Academy and Compliance to ensure alignment on performance improvement plans and regulatory training