Head, Student Services

IMU Education; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading university in Malaysia seeks an experienced manager to oversee various academic and operational programmes. This role involves strategic development, staff supervision, and budget management, contributing to the university’s goal of excellence in healthcare education. Ideal candidates will possess a master's degree and strong communication skills, alongside significant experience.

Qualifications

• Minimum of 5 years working experience in a similar role.
• Excellent proficiency in Bahasa Malaysia and English.

Responsibilities

• Develop and implement programme goals and strategies.
• Supervise and train subordinate staff.
• Plan and administer budgets.

Skills

Communication Skills

Leadership

Project Management

Education

Master’s or postgraduate degree in Business Administration, Management or Human Resources

Job description

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Develops and implements various programme goals and strategies which are part of university’s academic, business and strategic plans.

Regular communicates with faculty, staff and administrators to facilitate attainment of programme objectives.

Monitors progress and adjusts plans or targets as needed.

Stay informed of emerging trends in student services and looks for opportunities to address these trends in programme goals.

Human Resources

Supervises all assigned subordinate staff.

Recruits, screen, hires and trains staff

Evaluates employee performance and provides guidance and feedback to assigned staff

Resolves problems referred by subordinates or other staff

Provides policy interpretation and technical consultation as required

Stays current in university and/or regulatory policy changes and ensures staff are informed of changes and updates.

Budget

Plan and administers budget(s)

Provides projections for use in developing budget(s).

Identifies grant or other funding opportunities and develops proposals.

Oversees the development of programme policies and procedures and operational and information systems to support programme efforts.

Ensures that internal policies and procedures are consistent with university and regulatory requirements.

Ensures procedures and systems are well documented.

Develops quality control standards and measures programme and staff performance using these standards.

Reporting

Manages the storage and maintenance of student records and data and maintains detailed records of programme activities

Prepares statistical analyses and report of programme results for use by Associate Dean or other administrators in strategic planning and decision making

Participate in and/or plans and conducts surveys to gather information related to programme activities.

Communication

Plans and administers communications programme to publicise student services

Develops communications messages and monitors the development of written materials and staff presentation guides to ensure consistency in the delivery of information.

Plans outreach strategies to make students and other constituencies aware of services

Interacts with other departments and related parties as required to coordinate and negotiate services

Maintain a leadership role on departmental and university committees to stay well-informed on issues impacting student services and to ensure that programmes are well-represented.

Serve as primary resource for information regarding programmes managed.

Operational Excellence

Reviews and assesses operations and services for effectiveness and efficiency.

Implements changes as needed to improve delivery of student services.

Support department priorities and collaborate with related parties in meeting programmes, department and institutional goals.

Candidates should possess the following qualifications and experience:

A Master’s or postgraduate degree in a relevant field (e.g., Business Administration, Management or Human Resources).

A minimum of 5 years of working experience in a similar role or capacity.

Excellent proficiency in both Bahasa Malaysia and English, with strong written and verbal communication skills.

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

What's your expected monthly basic salary? Which of the following types of qualifications do you have? How would you rate your Bahasa Malaysia language skills? How would you rate your English language skills? How much notice are you required to give your current employer?

The International Medical University (IMU) is Malaysia’s first and most established private medical and healthcare university with over 30 years of dedicated focus in healthcare education. Established in 1992, the University enjoys an international reputation, and provides a high standard of education at undergraduate, postgraduate and continuing professional development level. Its programmes consist of both local tracks (IMU degree), as well as international partner tracks (partner university degree).

In line with the Malaysian government objective of making the country a leading centre of educational excellence in the region and providing more Malaysian students the opportunity to achieve their aspiration to become doctors, pharmacists and nurses.

Salary scales would be competitive and commensurate with qualifications and experience. We thank all candidates for their expressed interest, however, only those who are shortlisted for an interview will be notified.

Product & Services

Medical education and Pharmacy programme

The International Medical University (IMU) is Malaysia’s first and most established private medical and healthcare university with over 30 years of dedicated focus in healthcare education. Established in 1992, the University enjoys an international reputation, and provides a high standard of education at undergraduate, postgraduate and continuing professional development level. Its programmes consist of both local tracks (IMU degree), as well as international partner tracks (partner university degree).

In line with the Malaysian government objective of making the country a leading centre of educational excellence in the region and providing more Malaysian students the opportunity to achieve their aspiration to become doctors, pharmacists and nurses.

Salary scales would be competitive and commensurate with qualifications and experience. We thank all candidates for their expressed interest, however, only those who are shortlisted for an interview will be notified.

Product & Services

Medical education and Pharmacy programme

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