Head, Service (Executive)

Executive Recruiters; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading automotive service company in Kuala Lumpur seeks a Head of Service (Executive) to manage customer engagement and service tasks. The role involves ensuring timely invoicing, promoting customer satisfaction through NPS, and executing technical campaigns. Candidates should have a diploma or degree in automotive or mechanical engineering and 2-3 years of relevant experience.

Qualifications

• 2-3 years of related working experience.
• Ability to start immediately is a plus.

Responsibilities

• Ensure completion of Work In Progress (WIP) tasks and invoicing.
• Assist in achieving a Net Promoter Score (NPS) above the national average.
• Engage with customers for service and repair incentives.

Skills

Customer Engagement

Technical Campaign Management

Invoicing Management

Education

Diploma or Degree in Automotive Engineering or Mechanical Engineering

Job description

Head, Service (Executive)

Kuala Lumpur, Malaysia | Posted on 06/18/2024

• Country Malaysia

Job Description

• Ensure that Work In Progress (WIP) tasks are completed and closed (invoiced) within the stipulated timeframe. Additionally, ensure that upon invoicing, the car is collected promptly, payment is settled, and credit debtors are closely followed up.
• Assist the superior in achieving a Net Promoter Score (NPS) above the national average target by compiling a list of all customers who service their cars at the branch and following up on their surveys to obtain a sufficient sample for the NPS survey.
• Engage with and assist the superior in driving and executing technical or recall campaigns initiated by the Principal.
• Ensure that customers provided by the Principal are contacted to bring their cars to the branch and that the cars are attended to according to the given guidelines.
• Review the Service and Repair Incentive for customers before it expires, and call those customers to the branch for a thorough vehicle check before their warranty expires, promoting an extended warranty package or recommending a second purchase.

Requirements

• Diploma or Degree in Automotive Engineering or Mechanical Engineering or an equivalent combination of education and/or experience.
• Professional Experience: 2-3 years’ related working experience.
• Can start immediately would be a plus point.