Head, Rehabilitation

KPJ Specialist & Healthcare Centre; Malaysia; On-site; MYR 180,000 - 300,000; Full time

Job summary

KPJ Healthcare Berhad seeks a Head of Rehabilitation Services to lead and develop rehabilitation across physiotherapy, occupational therapy, and speech-language therapy. You will oversee clinical and administrative operations, ensure high-quality patient care, and drive strategic service development in a multi-disciplinary hospital setting.

The role requires extensive clinical leadership, budget management, and strong compliance with accreditation and regulatory standards, enabling growth and

Qualifications

• Education: Diploma or Degree in Physiotherapy, Occupational Therapy, or Speech & Language Therapy.
• Preferred: Master’s in Physiotherapy, Occupational Therapy, Speech & Language Therapy or MBA.
• Licensure: MAHPC Practising Certificate or equivalent regulatory status.

Responsibilities

• Lead, organise, direct, and evaluate day-to-day rehabilitation operations.
• Plan, monitor, and manage services budget, revenue generation, cost control, and financial performance.
• Ensure compliance with KPJ standards, MSQH/JCI accreditation, MOH regulations, and legal obligations.
• Develop, document, implement, and review policies and quality assurance for rehabilitation services.
• Oversee clinical duties and coordinate with multidisciplinary teams.

Skills

Advanced communication

Presentation skills

Clinical problem solving

Analytical ability

Team leadership

Coaching

Multidisciplinary coordination

Empathy

Education

Diploma or Degree in Physiotherapy, Occupational Therapy, or Speech & Language Therapy

Master's degree in relevant field (preferred)

MAHPC Practising Certificate or equivalent

Job description

GENERAL DESCRIPTION :

The Head of Rehabilitation Services is responsible for leading, managing, and developing the Rehabilitation services within the hospital. This role ensures the delivery of high-quality, patient‑centred rehabilitation care across various services, including physiotherapy, occupational therapy, speech language pathology, and other therapeutic disciplines.

JOB DESCRIPTION :

1. Lead, organise, direct, control, and evaluate day‑to‑day rehabilitation operations, both clinically and administratively.
2. Ensure effective planning, implementation, monitoring, and evaluation of all rehabilitation functions and service delivery.
3. Develop and enforce strategic objectives, annual plans, and service development initiatives aligned with KPJ corporate goals.
4. Plan, monitor, and manage the services budget, ensuring revenue generation, cost control, and overall financial performance.
5. Review and analyse service utilisation, productivity, billing practices, and statistical reports for continuous service improvement.
6. Identify and develop new services, packages, business opportunities, and marketing strategies to support service growth.
7. Ensure full compliance with KPJ standards, MSQH/JCI accreditation requirements, MOH regulations, and legal obligations.
8. Develop, document, implement, and review policies, procedures, and quality assurance systems for rehabilitation services.
9. Ensure clinical quality, safety, service outcomes, and adherence to ethical standards in all aspects of physiotherapy practice.
10. Lead, supervise, and support staff, ensuring a harmonious working environment, clear job descriptions, and effective communication.
11. Plan, conduct, and evaluate staff orientation, in‑service training, competency assessments, and annual performance appraisals.
12. Manage staffing matters including recruitment, transfer, promotion, training, and disciplinary actions in consultation with HR.
13. Oversee and participate in clinical duties, ensuring high‑quality rehabilitation services and coordination with multidisciplinary teams.
14. Manage equipment and facilities, including planning, procurement, maintenance, cleanliness, and ensuring all equipment is functioning safely.
15. Represent the services by organising and coordinating inter‑services communication, supporting marketing activities, pursuing professional development, and performing duties assigned by the CEO or hospital management.

Other Duties and Responsibilities

Perform any other responsibilities as assigned by immediate superior or hospital management.

JOB REQUIREMENTS:

Education Minimum Requirement : Diploma or Degree in the relevant professional field (Physiotherapy, Occupational Therapy, or Speech & Language Therapy).

Preferred Qualifications and Experience : Degree in Physiotherapy, Occupational Therapy, or Speech & Language Therapy Master Degree Physiotherapy, Occupational Therapy, or Speech & Language Therapy or MBA.

Licensure Possession of a valid Practicing Certificate issued by the Malaysian Allied Health Professions Council (MAHPC) or equivalent national regulatory body.

Experience Minimum Requirement : Minimum 10 years of post‑registration clinical experience in a hospital setting.

Preferred Qualifications and Experience : 10 years or more of experience in an acute or sub‑acute hospital setting or related field.

Skills & Competencies

Special Skills Required Advanced communication and presentation skills. Able to convey complex clinical information clearly to consultants, multidisciplinary teams, patients, and caregivers. Capable of managing challenging situations, resolving disputes, and leading teams effectively within multidisciplinary settings. Good in critical thinking, clinical problem‑solving and decision‑making. Demonstrates strong analytical ability to assess clinical issues and develop safe, evidence‑based solutions. A leader who is able to coach, mentor and build and empower all junior staff. Skilled in guiding junior staff, facilitating clinical learning, and motivating team members toward high‑performance practice. Coordinates all physiotherapists, occupational therapists, speech therapists and others to work closely as a collaborative team. Engages patients and staff with empathy, respect, and understanding of diverse cultural and emotional needs.

Personal Attributes

Upholds professionalism, honesty, and integrity while prioritising patient welfare and dignity. Adaptable, resilient, and remain calm under pressure. Responds effectively changing clinical demands, workload pressures, and complex patient situations. Responsible, accountable and committed to high standards by taking ownership of clinical outcomes, maintaining confidentiality, and ensuring safe, quality care delivery. Demonstrates strong organisational skills, proactively anticipates needs, and offers constructive solutions for service improvement. Builds strong team relationships, supports colleagues, and maintains a positive work environment.

KPJ Healthcare Berhad is founded on the vision of being the preferred healthcare provider in the region. We are focused on delivering world-class quality healthcare services throughout our regional footprint across 5 countries, namely Malaysia, Indonesia, Thailand, Bangladesh, and Australia. We are in search of remarkable people to join us in exploring and discovering better healthcare solutions together. Whether you are a student, a graduate, or an experienced professional, discover the impact you could make with a career at KPJ.