Head - Operations Compliance & Risk

Hong Leong Bank; Malaysia; On-site; MYR 260,000 - 420,000; Full time

Job summary

Hong Leong Bank in Malaysia seeks a Head of Operations Compliance & Risk to establish a robust first line of defense within Group Operations, overseeing compliance and operational risk, and advising business units on regulatory requirements.

The role reports to the Head of Group Operations and requires Malaysian citizenship, a degree in accounting, finance, banking, economics, or law, and 10+ years of managerial banking experience with strong communication, leadership, and analytical skills.

Qualifications

• Malaysian citizen.
• 10+ years of managerial experience in banking with responsibility for compliance or legal risk, banking operations, operational risk management and process governance.
• Good analytical, critical thinking and leadership skills with the ability to see the big picture while maintaining detail.
• Knowledge of banking regulations and regulatory requirements is essential.

Responsibilities

• Implements the Bank's Compliance frameworks, reviews, and updates policies and procedures to ensure regulatory compliance.
• Acts as the single point of contact for all compliance matters related to GO, in consultation with Group Compliance.
• Drives and facilitates compliance awareness initiatives to build a strong compliance culture across GO.
• Takes overall responsibility for the completion of compliance self-assessments for GO.
• Ensures timely and accurate regulatory reporting and escalates issues to management and Group Compliance.
• Works with Group Compliance to implement new legislation and regulations applicable to GO.
• Implements the Operational Risk Management process to identify and measure risks and proposes new controls.
• Reviews Risk and Control Self-Assessments and self-audit checks to ensure controls are effective.
• Reviews audit reports to identify root causes and implements preventive controls.
• Tracks control effectiveness and reports significant operational risks to management.

Skills

Leadership

Regulatory Knowledge

Analytical Thinking

Communication skills

Education

Degree in Accounting, Finance, Banking, Economics, or Law

Compliance, Risk, Governance certification (plus)

Job description

If you are looking to excel and make a difference, take a closer look at us… Overview: As the Head of Operations Compliance & Risk, you will be a key leader responsible for establishing a robust first line of defense within Group Operations division (GO). You will oversee critical functions including compliance and operational risk to ensure the Bank's processes and controls are secure and aligned with regulatory standards. Additionally, this role involves advising business units on regulatory requirements and governing operational risk that may arise from inadequate processes, people, systems, or external events. The successful candidate will report to the Head of Group Operations.

Key Responsibilities and Accountabilities

Functional (job responsibilities) Operations Compliance

• Implements the Bank's Compliance frameworks, reviews, and updates policies and procedures to ensure they comply with legal and regulatory requirements.
• Acts as the single point of contact for all compliance matters related to GO, in consultation with Group Compliance.
• Drives and facilitates compliance awareness initiatives to build a strong compliance culture across GO.
• Takes overall responsibility for the completion of compliance self-assessments for GO.
• Ensures timely and accurate regulatory reporting and escalates any compliance issues to management and Group Compliance.
• Works closely with Group Compliance to ensure new legislation and regulations applicable to GO are implemented in a timely manner.

Operational Risk

• Implements the Operational Risk Management process to identify and measure risks, and proposes new controls and risk mitigation plans.
• Provides oversight of the risk profile by reviewing Risk and Control Self-Assessments (RCSA) and self-audit checks to ensure the effectiveness of existing controls.
• Reviews audit reports to identify root causes and implements controls to prevent similar occurrences.
• Tracks the effectiveness of controls and reports significant operational risks or losses to management.

Jobholder Requirements

Malaysian citizen.

Education/Qualification

A Degree in Accounting, Finance, Banking, Economics, or Law, or a related discipline is required. Certification or qualification in compliance, risk, and governance is a plus.

Experience/Requirements

10 years and above managerial experience in a banking and financial Institution with responsibility for managing compliance or legal risk, banking operations, operational risk management and process governance. Knowledge of legislative aspects/regulatory requirements of banking and financial institutions and banking products is a key requirement. Demonstrable ability to effectively communicate, both orally and in writing, through all levels of the organization. Good analytical, critical thinking and leadership skills, with the ability to see the big picture without losing attention to detail.

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China. We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.

Hong Leong Bank (“HLB”) stands proudly as a leading financial services institution based in Malaysia, providing a wide range of comprehensive and innovative financial solutions across the region. These services are delivered through both digital and traditional means, via online and mobile banking, as well as our digital branch concept to provide customers with an efficient and seamless experience aided by technology. As the service and financial landscape changes rapidly with the ever-increasing use of technology, staying attuned to customers needs and desires becomes even more critical to HLB’s operations. To stay ahead of these dynamic changes, the Bank has adopted the approach of reimagining banking by embedding digital considerations and customer centricity in every aspect of our operations, from products and services as well as customer care and engagement. HLB’s ethos of being Digital-At-The-Core powered by customers-at-the-forefront will continue to lead us to innovate offerings in line with our aspiration of being a highly digital and innovative financial services organization.