HEAD OF TICKETING – TRAVEL, TOURS, HAJJ & UMRAH SERVICES

IRKAZ HOLDINGS SDN. BHD.; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A dynamic travel services company is seeking a Head of Ticketing to oversee operations for Hajj, Umrah, and travel packages. The role demands extensive ticketing experience, including managing group bookings and liaising with airlines. Candidates should possess a degree in a relevant field and IATA license, with strong communication skills. The position is based in Kuala Lumpur and offers a challenging environment focused on service delivery and operational excellence.

Qualifications

• 5–8 years of ticketing experience in Travel & Tours, including at least 3 years in a managerial role.
• Mandatory Hajj & Umrah ticketing experience including group bookings and airline liaison.
• IATA License holder required.

Responsibilities

• Assist in deploying ticketing strategies for Hajj, Umrah, and travel packages.
• Manage ticket allocations for pilgrim groups and travel packages.
• Regularly evaluate risks associated with ticket inventory and cancellations.

Skills

Hands-on experience in Hajj & Umrah ticketing

Strong communication skills

Negotiation skills with airlines

Proficiency in Microsoft Office Suite

Education

Diploma/Degree in Business Administration, Marketing, or Travel & Tourism

Tools

GDS (Sabre, Galileo, or Amadeus)

Job description

HEAD OF TICKETING – TRAVEL, TOURS, HAJJ & UMRAH SERVICES

We are seeking an experienced Ticketing Manager to join us as Head of Ticketing, overseeing our Travel, Tours and Hajj & Umrah ticketing operations. This role requires proven, hands-on experience in Hajj & Umrah ticketing, including managing group bookings, coordinating with airlines, and ensuring smooth operations for pilgrim travel packages.

Responsibilities

• Assist in deploying ticketing strategies for Hajj, Umrah, and travel packages, ensuring efficient airline ticket allocation and optimal use of inventory.
• Manage ticket allocations for pilgrim groups, travel packages, and airline reservations, ensuring compliance with airline and regulatory requirements.
• Contribute to the development and optimisation of ticketing systems to improve service delivery for pilgrims and travel clients.
• Regularly evaluate risks associated with ticket inventory, cancellations, or fare fluctuations, and assist in ticketing budget management.
• Act as a liaison with airlines, travel agents, Hajj & Umrah operators, and internal teams to ensure clear communication.
• Maintain accurate ticketing records, group booking allocations, and prepare sales and inventory reports for financial planning and operational review.
• Ensure contractual requirements for travel packages and pilgrim groups are met through effective operational delivery.
• Oversee ticketing operations for pilgrim departures, arrivals, and itineraries, ensuring smooth service from booking to travel completion.
• Monitor ticketing revenue, fare margins, and group allocations to optimize profitability.
• Identify areas for cost reduction and process efficiency within airline ticketing and travel package management.
• Assist in budgeting, forecasting, and financial planning for Hajj & Umrah operations.

Requirements

• Diploma/Degree in Business Administration, Marketing, Travel & Tourism, or related field.
• 5–8 years of ticketing experience in Travel & Tours, including at least 3 years in a managerial or leadership role.
• Mandatory Hajj & Umrah ticketing experience (group bookings, allocations, and airline liaison).
• IATA License holder.
• Must be proficient in at least one major GDS (Sabre, Galileo, or Amadeus).
• Strong communication and negotiation skills with airlines and consolidators.
• Languages: Malay and English (mandatory). Proficiency in Arabic is an added advantage.
• Proficient in Microsoft Office Suite.

Irkaz Holdings is a dynamic, diversified company with a growing footprint across key industries, guided by operational excellence, innovation, and purposeful growth. Our portfolio includes Food & Beverage, supplying raw materials, managing franchises, and operating centralized kitchens for institutional clients; Building & Construction, delivering projects as a CIDB-accredited G7 contractor; Umrah Travel Services, providing seamless pilgrimages; Grocery Retail & Distribution, serving communities via integrated retail and supply networks; and Technology & Digital Solutions, creating platforms for Muslim lifestyle and travel markets.