Head of Technical Services & Customer Excellence

Sysmex; Subang Jaya; On-site; MYR 180,000 - 280,000; Full time

Benefits offered by this job

Industry Leader

Thriving Growth

Exceptional Benefits

Invested in You

Engaged Community

Job summary

Sysmex Malaysia is seeking a Technical Manager to lead the technical service team and drive operational excellence across the country. You will collaborate with internal departments to raise customer service standards and strengthen after-sales strategies while ensuring regulatory compliance.

You will mentor leaders, oversee service operations, and manage the budget to support company KPIs and business objectives. The role demands hands-on troubleshooting and strong leadership across Malaysia.

Qualifications

• Degree in Biomedical Engineering / Electronics Engineering / Electrical Engineering or equivalent.
• Minimum 8 years of technical work experience, including 3–5 years in a managerial role.
• Prior experience in clinical laboratory, healthcare, life sciences, or medical device industry preferred.
• Strong hands-on experience in troubleshooting and repair of medical equipment.
• Proven leadership experience managing and coordinating technical service teams across multiple regions within Malaysia.

Responsibilities

• Lead and manage a team of technical personnel across Malaysia.
• Mentor Team Leaders to strengthen technical capabilities and issue resolution.
• Oversee technical service operations and customer satisfaction across Malaysia.
• Ensure compliance with company policies, industry standards and local regulations.
• Monitor and close customer complaints, Field Corrective Actions and audit findings.
• Drive efficient use of Microsoft Dynamics CRM for service case management and reporting.
• Collaborate with cross-functional teams to achieve KPIs and business objectives.
• Analyze service performance metrics and implement continuous improvement initiatives.
• Maintain high standards in troubleshooting, repair, preventive maintenance and service quality.
• Lead internal and external audits to ensure regulatory adherence and documentation accuracy.

Skills

Leadership

People management

Problem solving

Communication

Regulatory compliance

Aftersales strategy

Education

Biomedical Engineering

Electronics Engineering

Electrical Engineering

Tools

Microsoft Dynamics CRM

Job description

Sysmex Malaysia is seeking a Technical Manager to lead the technical service team and drive operational excellence across the country. You will collaborate with internal departments to raise customer service standards and strengthen after-sales strategies while ensuring regulatory compliance.

You will mentor leaders, oversee service operations, and manage the budget to support company KPIs and business objectives. The role demands hands-on troubleshooting and strong leadership across Malaysia.