Head of Tax Operations

Omya; Kuala Lumpur; On-site; MYR 240,000 - 360,000; Full time

Job summary

Omya is seeking an experienced leader to helm Tax Operations delivery in Malaysia. The role drives stable, high-quality corporate and indirect tax compliance, TP documentation, and tax reporting across OS&S operations.

You will translate requirements into actionable targets and manage workload across teams. You will guide process design adherence, KPIs, and regulatory compliance while leading a team of tax professionals and interfacing with global tax governance.

Qualifications

• Minimum 8–10 years of relevant working experience in an operational or function-related position.
• Significant experience in leading teams and managing complex multi-location operational environments.
• Hands-on experience with tax compliance, local and international tax laws, tax audits, and regulatory reporting.

Responsibilities

• Lead operational delivery of Corporate Tax, Indirect Tax, Other Taxes, and Transfer Pricing across regions.
• Translate process requirements, SLAs and KPIs into clear targets and team objectives.
• Oversee tax service performance and resolve tax inquiries, audits, and compliance issues.
• Monitor KPIs and drive corrective actions; support change management and system upgrades.

Skills

Operational leadership

Tax knowledge

Leadership

Stakeholder management

Analytical skills

Communication skills

Regulatory knowledge

Education

Accounting/Finance/Law degree

Tax certifications (CPA/CTA/ACCA)

Tools

OneStream

ERP systems

Job description

Operational leadership for Tax Operations delivery

• Ensure stable, efficient and high‑quality execution of local Corporate Tax compliance (e.g., handling of local tax payments, management of local tax provisions, preparation of local tax returns, filing of local tax returns and handling of local corporate tax audits), local Indirect Tax compliance (e.g., preparation of indirect tax returns, filing of indirect tax returns, conduction of indirect tax reconciliations, support in handling indirect tax audits and performance of other local indirect tax reporting such as Intrastat and EC-Sales List), local compliance of Other Taxes (e.g., Withholding Tax), local Transfer Pricing Documentation and compliance, local Tax Reporting, local Tax Risk Management activities across all OS&S operations within the service scope
• Ensure consistent execution of Corporate Tax compliance, Indirect Tax compliance, compliance of Other Taxes (e.g., Withholding Tax), local Transfer Pricing Documentation and compliance, local Tax Reporting, local Task Risk Management activities across regions
• Translate process requirements, SLAs and KPIs into clear operational targets and team objectives
• Manage capacity, workload allocation and prioritization across the operational teams
• Oversee Tax service performance and manage escalations related to tax inquiries, audits, and compliance issues

Implementation of process design and standards

• Ensure the implementation of the process design, procedures and controls defined by the Global Process Owner, Book-2-Close Service line process management in the operational line and Group Tax
• Ensure adherence to global standards, work instructions and control frameworks in day‑to‑day execution
• Drive adherence to compliance standards including local tax laws and international tax regulations, accounting standards (IFRS, GAAP), and internal and external audit requirements

Performance, quality and continuous improvement

• Monitor operational KPIs, SLAs and control indicators; initiate corrective and preventive actions where required
• Provide structured feedback to process management on feasibility, pain points and improvement opportunities observed in operations
• Support the rollout of new or changed process designs, systems and tools into the operational line (e.g., support system upgrades, and other change management projects) working closely with the OS&S Transform layer and Group Tax
• Ensure monitoring of legal and regulatory developments (e.g., new tax laws and regulations and subsequent implementation)
• Participate in tax risk assessments and manage related provisions and documentation

Team leadership and people development

• Lead and develop a team of Tax professionals within the Book-2-Close operational line
• Actively contribute to and foster Omya's culture and values among team members
• Ensure training and professional advancement opportunities for their team, e.g. certifications, knowledge enhancement programs

Stakeholder management and communication

• Collaborate closely with the Global Head of Book-2-Close, Global Process Owner, Head of Process Management Book-2-Close, process management teams and especially Group Tax to ensure alignment between operational delivery and process strategy
• Engage with relevant adjacent key stakeholders across, e.g. Finance, Supply Chain, HR, Sales and other OS&S service lines to ensure coordinated service delivery
• Liaise with local tax authorities, auditors, and external consultants as required
• Communicate effectively with internal business units on tax implications and compliance requirements

Education

• University degree Accounting, Finance, Taxation, Law, or related fields
• Advanced certifications in Tax (e.g., CPA, CTA, ACCA, or equivalent) are highly advantageous

Experience

• Minimum 8–10 years of relevant working experience in an operational or function‑related position
• Significant experience in leading teams and managing complex, multi‑location operational environments
• Hands‑on experience with tax compliance, local and international tax laws, tax audits, and regulatory reporting

Knowledge And Skills

• Strong track record in operational service delivery and performance management
• Deep knowledge of corporate tax, indirect taxes, transfer pricing, and tax risk management processes
• Proficiency in ERP and tax systems and reporting tools (e.g., OneStream)
• Strong analytical, problem‑solving and decision‑making capabilities
• Strong leadership, stakeholder management and communication skills across functions and geographies
• Up-to-date knowledge of global tax regulatory developments, BEPS and GloBE/Pillar 2 regulations, and accounting standards

Other Requirements

• Excellent command of both oral and written English
• Willingness to travel depending on organizational setup
• Ability to work in a multicultural environment with global teams

POSITION SCOPE

Reporting Line(s)

• Solid line(s) to: Global Head of Book-2-Close
• Dotted line(s) to: (Head of) Group Tax
• Number of direct reports: 2

Performance Measures

Performance measures will be defined on team specific service obligations.

Working Relationships

Internal contacts

• Global Head of Book-2-Close
• Global Process Owner Book-2-Close
• Head of Process Management Book-2-Close
• Process management teams Book-2-Close
• (Head of) Group Tax (OAG)
• OS&S Transform layer

External contacts

• Tax authorities globally
• External tax advisors and auditors