Head of Solar Operations Manager

Maxis Broadband Sdn Bhd; Subang Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading telecommunications company in Malaysia seeks an experienced operations manager for solar operations. The role includes managing the sales order flow, coordinating installation logistics, and ensuring high customer satisfaction through effective project management. Candidates should have over 10 years of operational experience and a proven leadership background in renewable energy or a related field.

Qualifications

• 10+ years of experience in operations, preferably in renewable energy, telecom, or FMCG.
• Minimum 5 years of leadership/people manager experience.
• Ability to thrive in a fast-paced, execution-heavy environment.

Responsibilities

• Manage the end-to-end sales order flow.
• Coordinate closely with the sales team for demand pipeline.
• Procure equipment when inventory levels are low.

Skills

Coordination

Project Management

Problem-Solving

Communication

Job description

Are you ready to get ahead in your career? We want to empower you to turn your ambitions into achievements. We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.

Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world. To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical? Join us to lead the charge in solar operations—own the full journey from order fulfilment to installation and activation, ensuring seamless execution and customer satisfaction. You'll manage teams, partners, and processes to deliver high-impact, sustainable energy solutions at scale.

Key Responsibilities:

• Manage the end-to-end sales order flow, from customer purchase to system handover.
• Ensure orders are accurately recorded, validated, and processed in a timely manner.
• Coordinate closely with the sales team to understand demand pipeline and prioritize accordingly.
• Plan and manage timely delivery of solar panels, inverters, and materials to installation sites.
• Procure equipment / materials when inventory below minimum quantity.
• Track inventory levels, anticipate shortages, and manage just-in-time inventory practices.
• Schedule and coordinate contractors/installation partners based on material readiness and customer availability.
• Ensure installations are completed according to quality and safety standards.
• Monitor field operations and troubleshoot any execution issues.
• Oversee post-installation checks and inverter activation process.
• Ensure that the monitoring system is up and running for the customer.
• Coordinate customer handover and manage activation documentation.
• Track KPIs such as installation lead time, on-time delivery, and operational cost per install.
• Identify process inefficiencies and drive continuous improvements.
• Build SOPs and workflows to ensure consistency and scalability.
• Manage a team of operations associates and logistics coordinators.
• Maintain close relationships with contractors, logistics partners, and suppliers.
• Enforce service level agreements (SLAs) with all vendors and partners.

Key Requirements:

• Proven experience (10+ years) in operations, preferably in renewable energy, telecom, or FMCG with minimum 5 years of leadership/people manager experience
• Strong coordination and project management skills.
• Ability to thrive in a fast-paced, execution-heavy environment.
• Familiarity with supply chain, logistics, or installation workflows.
• Excellent problem-solving and communication skills.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

We are the leading integrated telco in Malaysia, connecting people and businesses to a world of possibilities. Tomorrow Begins Today as we make aspiration achievable today with reliable connectivity and simple experiences.