Head of Sales Gallery Journey & Experience

Sime Darby Property Berhad; Petaling Jaya; On-site; MYR 60,000 - 100,000; Full time

Job summary

A leading company in the retail sector is seeking a Gallery Manager to elevate customer experiences and manage a dynamic sales team. The role involves ensuring operational excellence, compliance with standards, and developing training programs. Candidates should possess a Bachelor's degree and extensive experience in sales and team leadership.

Qualifications

• Minimum 25 years of experience in sales or related fields.
• Experience leading large teams and managing multiple stakeholders.
• Understanding of retail operations and sales dynamics.

Responsibilities

• Conduct regular activities to assess customer experience and gallery management.
• Prepare detailed audit reports with findings and recommendations.
• Drive high NPS scores and enhance customer experience.

Skills

Sales Dynamics

Customer Experience

Team Leadership

Communication

Education

Bachelor’s degree or equivalent

Job description

Job Description

Our goal is to elevate SDP’s gallery & experience as the best-in-class among key retail players.

Key Focus Areas

• Customer Experience Focus: Develop a superior customer journey tailored to gallery locations and segment requirements, ensuring positive visitor experiences, boosting sales, and achieving business objectives.
• Sales Team Development: Manage, motivate, and develop a dynamic sales team. Provide continuous feedback on sales execution, customer interactions, team behavior, and campaign implementation.
• Operational Excellence: Ensure efficient gallery operations that comply with company standards. Maintain flawless execution, compliance, and good governance of SOPs.
• Professional Competency: Plan and develop training programs focusing on competency, soft skills, and grooming.

Job Responsibilities

1. Gallery Management: Conduct regular activities to assess customer experience through observations, staff and customer interactions, and environment evaluations. Ensure the gallery is welcoming, visually appealing, and aligned with brand identity.
2. Data Collection: Use standardized checklists to gather feedback on cleanliness, product placement, staff knowledge, pricing, displays, and customer interactions.
3. Compliance and Governance: Verify adherence to brand standards, SOPs, and visual merchandising guidelines.
4. Report Generation: Prepare detailed audit reports with findings and recommendations for improvement.
5. Trend Analysis: Identify patterns across audits, pinpoint issues, and study competitors’ store setups for insights.
6. Communication: Share audit results with management, discuss corrective actions, and support ongoing improvements.
7. Training Programs: Identify skill gaps, develop, and implement training focused on customer experience, sales techniques, and soft skills.
8. Enhancing Customer Experience: Drive high NPS scores by ensuring a consistent, engaging buying journey, measuring satisfaction through surveys, and addressing customer pain points collaboratively. Source and lead training initiatives across galleries and sales staff.

Qualifications & Experience

• Bachelor’s degree or equivalent
• Minimum 25 years of experience in sales or related fields
• Understanding of sales dynamics, retail environment, and operations
• Experience leading large teams, managing multiple stakeholders, and achieving results
• Ability to command respect, drive transformation, and lead change