Head of Quality - APAC & MEA

ADB SAFEGATE; Selangor; On-site; MYR 120,000 - 160,000; Full time

Job summary

A global aviation technology company is seeking a Quality Manager for the APAC & MEA regions. This role is responsible for managing customer complaints, implementing Quality systems, and driving continuous process improvements to enhance customer satisfaction. The ideal candidate has a master's or bachelor's degree in engineering or science, along with over 10 years of experience in Quality Management. Opportunities for growth and a competitive compensation package are offered.

Benefits

Dynamic and challenging work environment

Competitive compensation packages

Health benefits

Qualifications

• 10+ years of experience in Quality Management.
• Fluent in English.
• Ability to travel up to 30% per year.

Responsibilities

• Manage customer complaints and monitor quality performance.
• Implement and monitor Quality systems, procedures and standards.
• Drive continuous improvement in processes.

Skills

Analytical skills

Problem-solving

Negotiation skills

Intercultural experience

Quality management knowledge

Education

Master or bachelor's degree in engineering or science

Tools

Atlassian Confluence

MS Office package

SAP S/4HANA

PowerBI

Job description

The Opportunity

Do you want to be at the forefront of aviation and aerodrome systems, designed and built to provide innovative technologies and services to solve complex challenges? Looking to have an impact on customer satisfaction and quality at ADB Safegate? If yes, the position of Quality Manager APAC & MEA is the opportunity you are looking for!

The Quality Manager will dedicate their time to efficiently address customer complaints, monitoring quality performance, managing QHSE systems, driving business excellence and continuous improvement, and ensuring effective quality documentation management in the APAC and MEA region.

You will make an impact by….

As Quality Manager, you will own, manage and be the single point of Quality Assurance (QA) contact for the region. You will be responsible for implementing and monitoring Quality systems, procedures, and standards. Further, you will provide guidance in root cause analysis of complaints and be the Quality face towards our customers with defined KPIs and set targets.

Customer complaint handling, escalation, and moderation

• Active owner, driver & support of root cause analysis of complaints and non-conformance for customers in the APAC & MEA regions.
• Lead 8D resolution and act as 8D process owner to coach & challenge stakeholders.
• Conduct 8D training and coaching sessions for regional teams.
• Support Sales Region (Tier 1) in coordinating, guiding, and handling customer claims, to track resolution and establish a system to record the activities.
• Establish regular claim reviews with Tier 1 and 2 services teams to identify repetitive issues, escalation needs and drive resolution. If necessary, act as bridge between the Regions and the
• Business Lines, Manufacturing and Supply Chain for the resolution of quality issues.
• Drive corrective and preventive actions via timely communication with Product Management and Engineering Change process.
• Has the overview of all major quality cases reported by (internal) customers.
• Ensures that all major issues are addressed in correct manner (8D-method, reporting, ownership, team set-up, …), either on global or on local level and that management is kept informed of critical issues, as required.
• Collaborate with all departments to get things going & resolved.

Quality performance monitoring & reporting

• Ownership & review of monthly reports of key KPI (i.e. NCC (non-conformance costs), CAR closure rate, audit adherence, etc.).
• Communication of the Quality performance with the management team and driving continuous improvement via corrective action follow-up.

Quality management systems

• Develop QHSE plans for customer turn-key projects & support the set-up and maintenance
• across the business regions in MEA & APAC.
• Lead and host audits by third parties (customers, certification bodies, etc.), where required
• Ensure relevant KPI targets are met.

Business Excellence & Continuous process improvement

• Drive process improvement and simplification by analysis of existing business processes to find risks and opportunities and to determine root causes.
• Visit factories and analyze the standardization, components to ensure the same quality and SOP applied.
• Drive change across the organization and act as internal advisor to support departments. Incorporating Six Sigma practices, the goal is to facilitate progress and reduce costs, focusing on effectiveness, efficiency, customer and user experience.
• Coordinate and lead projects for improvement across the organization.
• Monitor progress of corrective actions to check if changes yield desirable results.

Quality documentation management & awareness

• Share and maintain the Quality portal hosting the global QHSE management systems with regions.
• Liaise with global QM work group for definition and implementation of global guidelines, rules and structure.

The talent we want to inspire has...

• Master or bachelor’s degree in engineering or science
• Ten (10) years’ work experience in Quality Management/Customer Quality/Operations Quality.
• Strong analytical and data analysis skills as well as a problem solving and risk assessment approach.
• Demonstrated ability to engage, influence, empower and enable others to achieve result.
• General business process knowledge such as budgeting, non-conformity handling, product life cycle management, change management ISO 9001 & any of the following being an asset (ISO14001-27001-45001)
• Aviation / airport operations knowledge preferred
• Ability to build strong relationship and can interact effectively in matrix leadership.
• Multi-language, international & intercultural experience.
• Language know-how: English (fluent required)
• Assertive appearance and strong negotiation skills
• Ability to travel up to 30% per year

IT Skills

• Atlassian Confluence & Jira
• MS Office package
• SAP S/4HANA
• PDM
• MS SharePoint and PowerBI

What's on offer

• A dynamic and challenging environment that encourages growth and learning.
• Opportunities to shape the future of our industry and make a significant impact.
• A collaborative culture that values innovation, integrity, and inclusivity.
• Competitive compensation packages, including health benefits etc.

If you want to join a global business and enjoy being a team player who's driven and passionate, then this is your opportunity to come on board by applying

We offer:

What to learn more about working at ADB SAFEGATE then check out our Career's website

https://adbsafegate.com/about/career/