Head of OTC

Randstad Malaysia; Kuala Lumpur; On-site; MYR 150,000 - 250,000; Full time

Job summary

A leading company in financial services seeks a Head of Order to Cash in Kuala Lumpur. This pivotal role involves strategic leadership in managing the OTC function, ensuring operational excellence, and driving cash flow optimization. With a focus on continuous improvement and stakeholder engagement, the ideal candidate will have extensive expertise in finance and the ability to lead high-performing teams.

Qualifications

• Minimum 10–15 years of experience in finance shared services or multinational environment.
• At least 5 years in a leadership capacity managing end-to-end OTC.
• Proven track record of transforming OTC processes across regional or global scopes.

Responsibilities

• Lead the global/regional OTC function covering multiple markets/entities.
• Ensure compliance with internal controls and audit requirements.
• Act as a key partner to finance and commercial stakeholders.

Skills

Order to cash

Education

Bachelor’s degree in Finance, Accounting, Business

MBA or professional qualification (ACCA, CPA)

Tools

ERP systems (e.g., SAP, Oracle)

Job description

The Head of Order to Cash is responsible for leading and driving the strategic and operational performance of the end-to-end OTC function, which includes order management, billing, collections, cash application, credit control, and customer master data. This role is pivotal in ensuring operational excellence, strong governance, cash flow optimization, and exceptional customer experience across the OTC cycle.

The ideal candidate will lead a high-performing team, ensure standardization and automation, and act as a key business partner to commercial, finance, and operations stakeholders.

Key Responsibilities
Strategic & Operational Leadership

• Lead the global/regional OTC function covering multiple markets/entities.

• Design and implement the OTC strategy aligned with SSC/GBS transformation goals.

• Set performance KPIs and drive continuous improvement, automation, and process excellence.

• Provide leadership and oversight to all OTC sub-functions: order processing, billing, AR, collections, cash application, credit control, and disputes.

Process Management & Governance

• Ensure compliance with internal controls, policies, audit requirements (e.g., SOX), and external regulatory/tax standards.

• Establish and monitor global OTC process standards, SLAs, and internal controls.

• Manage risk areas such as credit exposure, customer disputes, and bad debts proactively.

Stakeholder Management

• Act as a key partner to commercial, supply chain, legal, and finance business leaders to support revenue realization and working capital goals.

• Lead governance meetings with business stakeholders to review performance, risks, and improvement actions.

• Serve as the escalation point for high-impact client or operational issues.

People & Talent Development

• Build and lead a high-performing, cross-functional team across markets or hubs.

• Drive talent development, succession planning, and team engagement.

• Foster a culture of accountability, collaboration, and innovation.

Technology, Transformation & Automation

• Champion the implementation of ERP upgrades, OTC automation tools and digital dashboards.

• Lead or support global finance transformation initiatives involving OTC process redesign or migration.

Key Requirements

• Bachelor’s degree in Finance, Accounting, Business or related field; MBA or professional qualification (ACCA, CPA) preferred.

• Minimum 10–15 years of experience in finance shared services or multinational environment, with at least 5 years in a leadership capacity managing end-to-end OTC.

• Proven track record of transforming OTC processes across regional or global scopes.

• Strong understanding of ERP systems (e.g., SAP, Oracle) and finance digital tools

• Experienced in credit risk management, customer master data governance, and commercial policy alignment.

• Excellent leadership, stakeholder engagement, and influencing skills.

• Analytical, strategic, and hands-on; able to operate in both detail and big picture.

Preferred Attributes

• Experience in setting up or scaling SSC/GBS functions.

• Exposure to matrix organizations and complex regulatory environments.

• Strong commercial acumen and customer-centric mindset.

• Change agent with a focus on innovation and process simplification.

skills

Order to cash

qualifications

Experience in setting up or scaling SSC/GBS functions.

education

Bachelor Degree