Head of Order to Cash , Finance Shared Service

Randstad; Kuala Lumpur; On-site; MYR 120,000 - 160,000; Full time

Job summary

A leading shared services center in Kuala Lumpur is seeking an experienced Order-to-Cash (O2C) Lead. This role involves establishing a high-performing team and managing service delivery standards. Candidates should have over 15 years in Finance or Customer Service, including 5 in management, with a strong understanding of O2C processes and excellent leadership skills.

Qualifications

• Minimum of 15 years of relevant experience in Finance or Customer Service.
• At least 5 years of experience in leading teams.
• Strong understanding of accounts receivable accounting principles.

Responsibilities

• Establish and manage regional O2C service delivery team.
• Drive process standardization and automation across the region.
• Lead and mentor the O2C team, fostering a culture of excellence.

Skills

Order-to-Cash process knowledge

People management

Analytical skills

Process improvement

Communication skills

Education

Bachelor’s Degree in Business Administration or related field

Job description

About The Role

We are a leading shared services center based in Kuala Lumpur, providing world-class finance and customer service support across the Asia-Pacific region. Our mission is to be a benchmark for excellence, driven by innovation and an unwavering commitment to our internal customers and partners.

We are seeking an experienced and strategic Order-to-Cash (O2C) Lead to establish and manage regional service delivery. This pivotal role is responsible for building a high-performing team, ensuring alignment with global process standards and Service Level Agreements (SLAs), and driving continuous improvement to enhance service quality and operational efficiency.

Responsibilities

• Establish and manage the regional O2C service delivery team and operating model.
• Ensure successful setup and performance of the team to deliver services in line with the defined service framework and customer satisfaction metrics.
• Own the application of global standards and champion the implementation of best practices for all O2C processes.
• Drive process standardization, harmonization, and automation initiatives across the region.
• Monitor process performance and ensure compliance, working closely with Risk, Compliance, and Internal Audit functions.
• Lead, mentor, and develop the regional O2C team, fostering a culture of excellence and continuous improvement.
• Plan and implement processes, technology, and operating principles for the region.
• Influence and partner with key regional stakeholders to adopt world-class operating standards.
• Act as the primary point of contact for the region on all O2C service levels and activities.
• Report on performance and escalate critical issues through the established governance model.
• Partner closely with Business Unit Finance and Relationship Management teams to ensure high customer satisfaction aligned with operational goals.
• Identify, prioritize, and gain approval for service enhancements and process improvements.

Qualifications and Experience

• Bachelor’s Degree in Business Administration, Finance, Accounting, or a related field.
• A minimum of 15 years of relevant working experience in Finance, Customer Service, or a Center of Excellence environment.
• At least 5 years of proven experience in people management and leading teams.
• Essential Expertise: Deep, end-to-end knowledge of Order-to-Cash processes, related systems, and data management.
• Strong understanding of accounts receivable accounting principles.
• Proven track record in business partnering with a strong service-oriented mindset.
• Excellent analytical, problem-solving, and continuous improvement skills (e.g., Lean, Six Sigma).
• A collaborative leader with exceptional teamwork and communication skills, capable of fostering a shared and supportive environment.

Additional Information

The role involves leading a team to ensure service delivery meets global standards and SLAs, driving process improvement, and partnering with stakeholders. The ideal candidate has 15+ years of experience, including 5+ years in management, with deep expertise in O2C processes and a strong leadership mindset.