Head of Operations (COO)

Randstad; Kuala Lumpur; On-site; MYR 250,000 - 350,000; Full time

Job summary

A leading global recruitment firm seeks a Regional Head of Operations for its Asian division. This strategic and operational leadership role involves driving operational excellence, managing a high-performing team, and promoting innovation via AI technologies. The ideal candidate has 15+ years of experience in financial services, with demonstrated success in organizational change. This position is based in Kuala Lumpur, Malaysia and offers a competitive salary.

Qualifications

• Degree-level qualification (or equivalent experience) in a relevant discipline.
• Proven experience in a financial services environment.
• Demonstrable success in leading strategic organizational change.

Responsibilities

• Lead the operational agenda for the Asia division.
• Translate divisional strategy into effective operational capabilities.
• Own the end-to-end operational capabilities.

Skills

insurance

fintech

digital transformation

Education

Associate Degree/Diploma

Bachelor's degree

Job description

About the role

The Regional Head of Operations, Asia is a strategic and operational leadership role. You will be accountable for establishing and managing a highly efficient, scalable, and customer-focused operational and technology backbone across the Asian division. This position acts as the ultimate owner of the end-to-end operational capability, whether delivered directly, via Group Shared Services, or through outsourcing, to unlock operational leverage, fuel sustainable regional growth, and ensure alignment with global Group strategy.

Responsibilities

• Lead the operational agenda for the Asia division, driving consistency and excellence in service delivery and outcomes.
• Translate divisional strategy into effective operational capabilities that support business growth and profitability.
• Own the end-to-end operational capabilities, ensuring comprehensive support across all aspects of the business.
• Champion operational transformation through end-to-end process optimization, automation, and the adoption of advanced technologies.
• Serve as a catalyst for innovation, embedding digital capabilities, improving data quality, and aligning processes to Group enterprise architecture standards.
• Actively champion the adoption of emerging AI technologies to drive efficiency while effectively navigating associated risks.
• Build, manage, and mentor a high-performing divisional operations team with a global shared services mindset.
• Foster strong cross-functional relationships across the Group and Division, promoting a culture of collaboration, transparency, and shared accountability.

Qualifications

• Degree-level qualification (or equivalent experience) in a relevant discipline
• Proven experience in financial services environment.
• Demonstrable success in leading strategic organizational change, with experience in Mergers & Acquisitions highly advantageous.
• Extensive awareness of the regulatory environment and requirements that impact an operating entity's activities.
• Experience operating effectively in a global environment and working with shared service models and international teams.

How to apply

Interested candidate can click on the appropriate link for CV submission. Alternatively, you could email dylan(dot)long@randstad(dot)com(dot)my for a confidential discussion

Experience

15 years

Skills

insurance,fintech,digital transformation

Education

Associate Degree/Diploma

bachelors of degree