Head of Operations (4PL) - (7469)

BDP International; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

A leading company in the logistics sector is seeking a Head of Operations (4PL) based in Malaysia. This pivotal role involves managing a team in the procurement and operations domains, developing analytics standards, and driving customer engagement initiatives. The ideal candidate will excel in project management, continuous improvement, and possess strong influencing skills.

Qualifications

• Experience in leading and developing teams to support customer objectives.
• Strong project management skills for managing complex projects.
• Experience in LEAN service delivery.

Responsibilities

• Manage a team of supply-chain analysts in procurement and operations.
• Act as a Subject Matter Expert (SME) for customer engagements.
• Collaborate for offshore operations growth and ensure KPIs are met.

Skills

Influencing skills

Project management

Cross-functional team management

Customer-oriented approach

Strong communication skills

Education

Bachelor's Degree

Job description

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Job Title

Head of Operations (4PL)

Education

Bachelor's Degree

Location

Senior Manager

Category

Operations

Job Type

Permanent

Job Description

As part of the development of Bridgenet Services (BNS), we are seeking to recruit a Head of Operations (4PL) based in Malaysia. This role will be responsible for managing a team of supply-chain analysts in procurement and operations domains, supporting team development, and engaging in regional customer engagements and sales processes. As a senior member of both BNS operations and BDP global EPI Centres, you will help shape our regional development of 4PL products as well as explore future offshoring opportunities.

Key accountabilities and responsibilities

• Structure, support, and operate the team in charge of our operations and their daily activities.
• Act as a Subject Matter Expert (SME) to support customer engagements, demonstrations, and training within the Asia region.
• Develop the analytics and operations team to deliver high standards in analytics and support activities. Ensure talent development and training in line with corporate policies.
• Manage customer implementations from engagement and requirement definition to steady state operations.
• Collaborate with the BNS organization to support offshore operations growth, develop service levels, and ensure operations meet KPIs.
• Work with digital and data teams to develop new products and capabilities supporting trade management and other objectives.
• Engage with enterprise and customer stakeholders to deliver strategic priorities and promote innovation.

Job Requirements

Required skills and experience

• Strong influencing skills with the ability to understand different perspectives and build relationships.
• Experience in leading and developing teams to support customer objectives and continuous improvement.
• Experience in LEAN service delivery and employee engagement activities.
• Strong project management skills for managing large, complex projects from concept to delivery.
• Ability to manage cross-functional teams, monitor performance, and report effectively.
• Ability to engage with customers on key priorities and support change and transformation initiatives.
• A customer-oriented approach with the ability to develop relationships and demonstrate value of BNS services.
• Excellent communication skills across all mediums, including presentation and engagement skills.