Head of Operations

CITAGLOBAL BERHAD; Seri Kembangan; On-site; MYR 120,000 - 160,000; Full time

Job summary

A leading engineering firm in Selangor, Malaysia, is seeking a Head of Operations to oversee sales and operational functions. The ideal candidate will be responsible for strategic planning, performance monitoring, and leading expansion initiatives. Candidates should have at least 10 years of relevant experience and a Bachelor's degree in Engineering or a related field. Strong leadership and communication skills are essential for this role.

Qualifications

• Minimum of 10 years of experience in a relevant industry, with proven leadership in operations and business development.
• In-depth knowledge of generator systems, their application, installation, commissioning, maintenance, and after-sales service.
• Knowledge in project cost control, procurement, and technical specifications of generators.

Responsibilities

• Develop and execute operational strategies and sales plans aligned with company objectives.
• Monitor daily business activities and implement process improvements.
• Lead sales planning initiatives to achieve revenue targets.
• Identify new market opportunities and lead expansion efforts.
• Manage vendor and supplier relationships to ensure timely delivery and quality.

Skills

Excellent verbal and written communication skills

Proven ability to sell technical products and services

Strong business management and commercial acumen

Flexible and adaptable to change

Resilient under pressure and open to constructive feedback

Education

Bachelor’s degree in Engineering or any related field

Job description

Overview

REPORTING TO: EXECUTIVE DIRECTOR & GROUP CHIEF OPERATING OFFICER

JOB PURPOSE : The Head of Operations is responsible for overseeing sales and operational functions to ensure high productivity, sustainable revenue growth, and increased operational efficiency. This role includes strategic planning, budgeting, performance monitoring, and team leadership. Additionally, the Head of Operations will play a key role in business planning and driving expansion initiatives aligned with the company’s long-term growth objectives.

Key Responsibilities

• Develop and execute operational strategies and sales plans aligned with company objectives and KPIs.
• Monitor daily business activities, identify gaps, and implement process improvements to boost productivity and reduce costs.
• Lead sales planning initiatives to achieve and exceed revenue targets.
• Identify new market opportunities and lead efforts to expand the company’s market footprint.
• Evaluate potential growth areas (markets, products, services) and recommend expansion strategies.
• Establish operational infrastructure and capabilities to support expansion (e.g., new branches, service coverage, etc.)
• Manage operating costs effectively and track ROI on key projects and initiatives.
• Ensure compliance with financial controls and reporting standards.
• Manage vendor and supplier relationships to ensure timely delivery, high quality, and cost-effectiveness.
• Maintain strong relationships with key clients and stakeholders to ensure high customer satisfaction and retention.
• Ensure adherence to internal policies, quality standards, and industry regulations.
• Promote ethical sales and operational practices across all teams.
• Prepare operational and performance reports for executive leadership and board-level review.
• Perform any other duties or tasks as assigned by the Executive Director / Group Chief Operating Officer.

Requirements

Qualification and Experience :

• Bachelor’s degree in Engineering or any related field.
• Minimum of 10 years of experience in a relevant industry, with proven leadership in operations and business development.

Knowledge :

• In-depth knowledge of generator systems (diesel/gas/standby/emergency), their application installation, commission, maintenance and after-sales service.
• Knowledge in project cost control, procurement and technical specification of generators, air compressor (diesel/gas/standby/emergency) and relators equipment / spare parts.

Skills :

• Excellent verbal and written communication skills.
• Proven ability to sell technical products and services.
• Strong business management and commercial acumen.
• Flexible and adaptable to change.
• Resilient under pressure and open to constructive feedback.

Only shortlisted applicants will be notified.