Head of Operations

Taylor's Education Group; Puchong; On-site; MYR 250,000 - 300,000; Full time

Job summary

A leading private education provider in Malaysia seeks a Head of Operations to lead and manage various operational functions including Finance, Human Resources, and IT. The ideal candidate will have extensive management experience and a strategic mindset. This role involves ensuring efficient financial management and leading initiatives for operational improvements, working closely with the school's senior leadership team.

Qualifications

• At least 15 years in management level or similar work experience.
• At least 5 years in senior management role or equivalent.
• Experience in an International School environment preferred.

Responsibilities

• Oversee and manage finance and purchasing functions of the school.
• Develop and lead human resources strategies.
• Ensure operational efficiency of ICT systems and processes.

Skills

Strategic thinking

Financial management

Leadership

IT skills

Data analysis

Education

Master's degree in Business Management or equivalent

Tools

Excel

Google Workspace

Job description

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The Head of Operations, who reports to the Chief Operating Officer of Taylor’s Schools will be responsible for leading the operations team to provide smooth, efficient and effective operational support for the school. He/She is also responsible for providing strategic leadership in formulating, developing and executing strategies and programmes as part of the overall strategic direction of the School. The Head of Operations plans, directs and manages the performance ofinternal operations, in order to maintain and develop business growth inaccordance to the overall strategy.

The Head of Operations role is entrusted with responsibility for oversight and management of the operations functional areas of Finance & Purchasing, People & Culture (Human Resources), ICT Systems & Processes, Accreditation, Facilities Management, Administration, campus building projects and outsourced services. He/She will work closely with the Principal and other functional teams including Academic and Academic Support to ensure the smooth running of the school.

KEY RESPONSIBILITIES

Finance & Purchasing

Responsible for financial management of the school to ensure it is well managed in accordance with Accounting Principles and that systems and processes are adhered to.

To support the Finance Manager to ensure smooth running of the Finance and Purchasing functions of the School.

To oversee overall financial management, planning, systems and controls

To lead annual budget preparation with the Senior Leadership team and lead the presentation of the final annual budget to BOG

To have oversight of the quarterly re-forecast financial figures

To monitor the school’s budget vs actual spend and highlight issues to management for the purposes of driving efficiency and continuous improvements

To ensure that internal controls are implemented and in place to protect and safeguard company’s assets

To maintain appropriate controls to ensure costs are within budgeted levels set based on projected learner numbers

People & Culture (Human Resources)

Responsible for long term planning of HR requirements and staffing for the school. Also responsible for ensuring all Guidelines from Government and Head Office are adhered to.

To translate the strategic and tactical business plans by identifying and researching human resources issues; contributing information, analysis and recommendation to SLT

To evaluate and advise on the long term planning of new programs/strategies and regulatory action as it impacts the attraction, motivation, development, productivity, performance and retention of the human resources of the school

To participate in the design and establishment oforganisationalstructures and staffing to effectively accomplish the School’s goalsand objectives

To forecast the HR budget on headcount, payroll and other related HR costs

Prepare and oversee the annual budget in consultation with the Principal, People & Culture (HR) Manager and Finance Manager before submitting for final approvals

ICT Systems and Processes

Responsible to ensure that systems and processes are fit for purpose and running efficiently

To ensure that all business systems are fit for purpose

To contribute to short and long-term organisational planning andstrategy

To develop an environment with systems and processes in place whichwill enable and encourage operational efficiency

To actively look for ways improvements can be made to the internal functions of TIS, define benefits of making changes and implement any approved changes

Facilities

To work with the Facilities Manager to provide excellent and prompt Facility Management services, building related equipment maintenance and M&E services

To have oversight of the management of the budget and cyclical maintenance of building fabric and M&E assets/ equipment within the premises

To build and maintain strong relationships with various internal and external stakeholders

To provide strong leadership and develop the competency and capabilities of the team

To manage operational processes to ensure effective reporting

To manage new/ future infrastructure projects

Outsourced Services

To oversee the following integrated management services, and review these services regularly to ensure that the services are delivered to a high standard:

Food and beverage

Security

Transport

Cleaning

Landscaping

Other projects and areas as relevant

Implement and assist in the development, review and maintenance

of various policies including Health and Safety, Security and Environmental

Ensure that the school meets best practices in risk management

Ensure statutory compliance with Health and Safety legislation, conducting risk assessments, monitoring performance and reviewing procedures

Oversee organisational insurance policies

Other Projects, Duties and Responsibilities

Take a leadership role as being a member of the Senior Leadership team and be involved in the various management matters, BOG, MMM, Senior Leadership team meetings and prepare any necessary proposals/papers as required

Liaise with T and Taylor’s Schools on relevant projects, programmes or matters

Be responsible for assigned projects from time to time

Other duties as required

KEY RELATIONSHIPS

The Head of Operations reports to the Taylor’s Chief Operating Officer. The Head of Operations will be responsible to lead and manage the following functions:

Finance & Purchasing

People & Culture (Human Resources)

ICT Systems & Processes

Facilities

Outsourced services

Compliance

In addition the Head of Operations will develop and maintain effective working relationships with:

Other academic staff

Parents

QUALIFICATIONS AND SKILLS

A relevant degree/Master in Business Management, Finance Management, ICT or Computer Science equivalent

At least 15 years in management level or similar work experience

At least 5 years in Senior management role or equivalent

Experience in an International School environment or educational institution preferred

Comprehensive understanding of international school/educational institutions operations

Understand work operational systems, procedures, standards and practices in various area of supervision

Understand and interpret financial statements and reporting

Possess good IT skills and knowledge, with proficiency in MS Applications such as Excel, Word, Powerpoint or Google workspace (previously known as G Suite) is a must

Must be able to analyse data and statistics for trends and patterns with exceptional skills in using Excel or Google sheet

COMPETENCIES (BEHAVIOURAL)

Think and work strategically with the senior leadership team & Taylor’s Schools Office

Lead and manage the operations team and work closely with other departments/functions

Establish and maintain good relationships with colleagues, learners and parents

Communicate effectively verbally and in writing

Positively influence others

Lead, motivate and engage with colleagues

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a Head of Operations?

TAYLOR'S EDUCATION GROUP is one of the largest private education groups in Malaysia, with over 22,000 students. With an unsurpassed track record built up over the last six decades, Taylor’s has earned a reputation as the leading private educational provider in Malaysia and offers a wide breadth of education, from pre-school to postgraduate courses.

We have also received a number of people’s choice awards over the last decade, as well as numerous recognitions from professional bodies around the world.

Our core purpose is to educate the youth of the world to take their productive place as leaders in the global community.

TAYLOR'S EDUCATION GROUP is one of the largest private education groups in Malaysia, with over 22,000 students. With an unsurpassed track record built up over the last six decades, Taylor’s has earned a reputation as the leading private educational provider in Malaysia and offers a wide breadth of education, from pre-school to postgraduate courses.

We have also received a number of people’s choice awards over the last decade, as well as numerous recognitions from professional bodies around the world.

Our core purpose is to educate the youth of the world to take their productive place as leaders in the global community.

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