Head of IT Operations(Banking)

Krisvconsulting Services Pte Ltd; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

A leading company in Malaysia is seeking a Head of IT Operations (Banking). The successful candidate will oversee data centre operations, ensuring strategic initiatives align with industry best practices. You will manage a team while guaranteeing SLA compliance and building strong stakeholder relationships.

Qualifications

• At least 8 years of experience in data centre operations management.
• Strong understanding of IT infrastructure, including on-premises, cloud, and hybrid environments.
• Proven track record of implementing IT disaster recovery initiatives.

Responsibilities

• Provide strategic and technical leadership for data centre operations.
• Manage risk and ensure compliance with local legal and regulatory requirements.
• Promote a culture of zero-downtime and ensure 100% SLAs.

Skills

Service management

Operational management

ITIL frameworks

Disaster recovery technologies

Technical leadership

Education

Bachelor's degree in engineering, Science, IT, or a related field

Job description

We are looking for a Head of IT Operations(Banking) who will be responsible for strategic initiatives and ensure full SLA compliance while promoting a collaborative culture. Manage a team, maintain stakeholder relationships, and support the expanding data centre industry and disaster recovery. Ensure recovery readiness to support business functions in case of a disaster.

Responsibilities :

• Provide strategic and technical leadership for data centre operations in Malaysia.
• Promote a culture of zero-downtime and ensure 100% SLAs and maintain high customer satisfaction.
• Adhere to Group DC baseline policies, procedures, and systems.
• Lead and participate in group-wide initiatives such as sustainability, safety, and cybersecurity programs.
• Track and report on DC operational performance metrics to drive improvements.
• Manage risk and ensure compliance with local legal and regulatory requirements.
• Oversee the rollout of operational teams, systems, and vendors in new data centres.
• Collaborate with cross-functional teams and external stakeholders.

Requirements :

• Proficiency in service and operational management of critical MEP infrastructure and ITIL frameworks. Strong understanding of technical matters, including mechanical and electrical systems.
• Familiarity with ISO standards and local codes of practice related to DC operations. Preferred certifications such as Certified Disaster Recovery,
• Solid knowledge in AWS/Azure/Google networks (NATGW, IGW, VGW, TGW, CloudWAN, VPC peering and etc)
• Knowledge of disaster recovery technologies, methodologies, and industry best practices especially MTD (Minimum Tolerable Downtime) RTO (recovery time objectives) and RPO (recovery point objectives) for the organizations systems.
• Bachelors degree in engineering, Science, IT, or a related field, atleast 8 years of experience in data centre operations management.
• Strong understanding of IT infrastructure, including on-premises, cloud, and hybrid environments.
• Proven track record of successfully implementing IT disaster recovery initiatives in complex environments.
• Ability to lead during crises and manage major changes and incidents. IT Governance & Risk Management