Head of IT Client Services(Banking)

Krisvconsulting Services Pte Ltd; Kuala Lumpur; On-site; MYR 180,000 - 250,000; Full time

Job summary

A leading consulting firm in Kuala Lumpur is seeking a Head of IT Client Services to oversee IT Network, User Endpoint & Devices, and Database operations. The role requires strong leadership skills and a deep understanding of banking infrastructure. Ideal candidates will have a profound knowledge of networking protocols, cloud services, and ITIL processes. Joining this team means ensuring operational excellence and delivering customer-centric services in a dynamic environment.

Qualifications

• Minimum of 8 years of leadership experience in IT.
• In-depth knowledge of banking infrastructure and ITIL processes.
• Experience in managing modern technologies including Cloud services.

Responsibilities

• Lead and mentor teams for high performance.
• Collaborate with infrastructure teams to prioritize project demands.
• Configure hardware/software for end users and create documentation.

Skills

Leadership and management skills

Understanding of networking protocols

Scripting languages (Python, Bash)

Knowledge in AWS/Azure/Google networks

Customer-centric IT services

Education

Bachelor's degree in engineering, Technology, Computer Science, Computer Engineering

Job description

The Head of IT Client Services (Banking) will oversee the development and execution of strategies for IT Network, User Endpoint & Devices, and Database operations. This role aligns IT services with Group IT strategic plans to meet business needs, ensuring operational excellence and minimizing IT risks. It requires a deep understanding of technology, stakeholder relationship management, and a strong focus on security, business continuity, and operational excellence.

Responsibilities

• Leading network infrastructure, User Endpoint & Devices and Database build engineers, identifying opportunities for improvement, and continuously enhancing the infrastructure build and engineering services.
• Leading, developing, and mentoring the team to achieve high performance team, adhering to organizational SLA and KPI requirements.
• Collaborating with infrastructure dependency teams (networks, storage, cabling, hardware suppliers, server ops) to ensure project demands are captured and prioritized.
• Configuring hardware and software for end users, creating best-practice documentation and protocols, and disseminating them to the team.
• Lead resource for handling escalations of network infrastructure, User Endpoint & Devices and Database demands from projects, delegating appropriately, and ensuring proper follow-up and resolution.
• Assisting build engineers in troubleshooting network infrastructure, User Endpoint & Devices and Database issues.

Requirements:

• Minimum of 8 years of strong leadership and management skills, with a focus on career advancement and development for direct reports.
• In-depth understanding of commonly used concepts, practices, and procedures within banking infrastructure and ITIL processes.
• Deep understanding of networking protocols (TCP/IP, routing, switching), scripting languages (Python, Bash) and automation tools, security best practices, and compliance standards.
• Solid knowledge in AWS/Azure/Google networks (NATGW, IGW, VGW, TGW, CloudWAN, VPC peering and etc)
• Strong background in adhering to SLA requirements and mentoring others to achieve SLA goals within a helpdesk environment.
• Bachelors degree in engineering, Technology, Computer Science, Computer Engineering, or an equivalent discipline.
• Minimum 10 years of versatile experience in IT Application Operations, with a preference for candidates from financial institutions, though not mandatory.
• Proven experience in managing and implementing modern technologies, including Cloud infrastructure and services , API-driven architectures.
• Leadership & Communication: Ability to drive high accountability teams and communicate with all stakeholders effectively.
• Customer Focus: Commitment to delivering customer-centric IT services that meet business and customer needs.