Head of IT Client Services(Banking)

Krisvconsulting Services Pte Ltd; Kuala Lumpur; On-site; MYR 200,000 - 300,000; Full time

Job summary

A leading company in Malaysia is seeking a Head of IT Client Service to oversee IT operations in banking. This strategic role requires strong leadership, technical expertise in networking and cloud technologies, and a commitment to delivering excellence in IT services. The ideal candidate will manage teams, collaborate across departments, and enhance IT service delivery to align with business goals.

Qualifications

• Minimum of 8 years of leadership experience in IT.
• In-depth understanding of banking infrastructure and ITIL.
• Proven experience managing cloud infrastructure and services.

Responsibilities

• Lead network infrastructure and database build teams.
• Collaborate with infrastructure teams for project prioritization.
• Handle escalations from projects and ensure resolutions.

Skills

Leadership

Communication

Customer Focus

Education

Bachelor's degree in engineering, Technology, Computer Science, Computer Engineering

Tools

AWS

Azure

Google Cloud

Job description

The Head of IT Client Services (Banking) will oversee the development and execution of strategies for IT Network, User Endpoint & Devices, and Database operations. This role aligns IT services with Group IT strategic plans to meet business needs, ensuring operational excellence and minimizing IT risks. It requires a deep understanding of technology, stakeholder relationship management, and a strong focus on security, business continuity, and operational excellence.

Responsibilities

• Leading network infrastructure, User Endpoint & Devices and Database build engineers, identifying opportunities for improvement, and continuously enhancing the infrastructure build and engineering services.
• Leading, developing, and mentoring the team to achieve high performance team, adhering to organizational SLA and KPI requirements.
• Collaborating with infrastructure dependency teams (networks, storage, cabling, hardware suppliers, server ops) to ensure project demands are captured and prioritized.
• Configuring hardware and software for end users, creating best-practice documentation and protocols, and disseminating them to the team.
• Lead resource for handling escalations of network infrastructure, User Endpoint & Devices and Database demands from projects, delegating appropriately, and ensuring proper follow-up and resolution.
• Assisting build engineers in troubleshooting network infrastructure, User Endpoint & Devices and Database issues.

Requirements:

• Minimum of 8 years of strong leadership and management skills, with a focus on career advancement and development for direct reports.
• In-depth understanding of commonly used concepts, practices, and procedures within banking infrastructure and ITIL processes.
• Deep understanding of networking protocols (TCP/IP, routing, switching), scripting languages (Python, Bash) and automation tools, security best practices, and compliance standards.
• Solid knowledge in AWS/Azure/Google networks (NATGW, IGW, VGW, TGW, CloudWAN, VPC peering and etc)
• Strong background in adhering to SLA requirements and mentoring others to achieve SLA goals within a helpdesk environment.
• Bachelors degree in engineering, Technology, Computer Science, Computer Engineering, or an equivalent discipline.
• Minimum 10 years of versatile experience in IT Application Operations, with a preference for candidates from financial institutions, though not mandatory.
• Proven experience in managing and implementing modern technologies, including Cloud infrastructure and services , API-driven architectures.
• Leadership & Communication: Ability to drive high accountability teams and communicate with all stakeholders effectively.
• Customer Focus: Commitment to delivering customer-centric IT services that meet business and customer needs.