Head of IT

Jobtailor; Kuala Lumpur; On-site; MYR 260,000 - 450,000; Full time

Job summary

Grok, a multinational technology leader, seeks an experienced Chief IT and Cybersecurity Officer to shape and execute a multi-year IT and security roadmap across international operations. You will drive governance, platform consolidation, and risk management while partnering with the Management Team to align technology with business growth.

You will lead IT infrastructure, SaaS environments, enterprise systems and security operations, and you will mentor teams to deliver scalable, compliant and

Qualifications

• 8–12+ years IT experience with 3–5 years in an IT leadership role.
• Experience supporting a mid-sized, multi-site or multinational organization.
• Ability to operate as both strategist and hands-on operator in a growing organization.
• Track record of scaling infrastructure, systems and team structure to match business growth.
• Proven experience developing and delivering IT strategies, technology roadmaps and governance frameworks.
• Strong hands-on cybersecurity experience across controls, incident response, access management and risk.
• Strong knowledge of cloud and SaaS platforms, endpoint management, network security and system administration.
• Experience managing technology vendors, contracts, licenses, budgets and procurement.
• Excellent stakeholder management and communication skills, including translating technical and cybersecurity risks for non-technical audiences.
• Experience within international education, professional services or a related sector is an advantage.

Responsibilities

• Develop and deliver IT and cybersecurity roadmap aligned with business priorities.
• Establish technology governance, policies, standards and operating frameworks.
• Advise leadership on technology investment, platform consolidation and build-versus-buy decisions.
• Provide visibility of technology risks, performance, security posture and emerging priorities.
• Lead IT infrastructure, SaaS environment, enterprise systems and digital platforms across international operations.
• Shape secure, integrated, scalable enterprise technology architecture.
• Oversee system administration, devices and technology lifecycle management.
• Implement digital solutions, automation and emerging technologies to improve efficiency, employee experience and business outcomes.
• Lead cybersecurity strategy, controls, monitoring and incident response.
• Strengthen security across systems, devices, networks, data and third-party services.
• Own technology components of disaster recovery, backup and business continuity.
• Build cybersecurity awareness and respond to emerging threats.
• Establish identity and access management practices.
• Support data protection, privacy and technology-related regulatory requirements.
• Lead technology and cybersecurity risk assessments and support audits, client due diligence and enterprise security requirements.
• Manage technology vendors, contracts, licences, service levels and commercial relationships.
• Optimise platforms, service quality and technology investment.
• Support technology budgeting, forecasting and investment prioritisation.
• Drive effective IT service delivery across operations.
• Build and lead Grok’s IT capability.
• Establish service standards, escalation processes, documentation and performance measures.
• Develop scalable and sustainable IT operating practices.
• Partner with organisational leaders and contribute to Grok’s Management Team

Skills

IT Strategy Development

Cybersecurity Leadership

Stakeholder Management

Leadership

Communication Skills

Strategic Thinking

Education

CISSP

CISM

CompTIA Security+

ITIL

Tools

SaaS Environment

Endpoint Management

Network Security

Disaster Recovery Solutions

Identity and Access Management

Job description

• Develop and deliver Grok’s multi-year IT and cybersecurity roadmap aligned with business priorities and future growth
• Establish technology governance, policies, standards and operating frameworks
• Advise leadership on technology investment, platform consolidation and build-versus-buy decisions
• Provide visibility of technology risks, performance, security posture and emerging priorities
• Lead IT infrastructure, SaaS environment, enterprise systems and digital platforms across international operations
• Shape secure, integrated, scalable enterprise technology architecture
• Oversee system administration, devices and technology lifecycle management
• Implement digital solutions, automation and emerging technologies to improve efficiency, employee experience and business outcomes
• Lead cybersecurity strategy, controls, monitoring and incident response
• Strengthen security across systems, devices, networks, data and third-party services
• Own technology components of disaster recovery, backup and business continuity
• Build cybersecurity awareness and respond to emerging threats
• Establish identity and access management practices
• Support data protection, privacy and technology-related regulatory requirements
• Lead technology and cybersecurity risk assessments and support audits, client due diligence and enterprise security requirements
• Manage technology vendors, contracts, licences, service levels and commercial relationships
• Optimise platforms, service quality and technology investment
• Support technology budgeting, forecasting and investment prioritisation
• Drive effective IT service delivery across operations
• Build and lead Grok’s IT capability
• Establish service standards, escalation processes, documentation and performance measures
• Develop scalable and sustainable IT operating practices
• Partner with organisational leaders and contribute to Grok’s Management Team

Requirements

• 8–12+ years’ progressive IT experience, including 3–5 years in an IT leadership role
• Experience supporting a mid-sized, multi-site or multinational organization
• Ability to operate as both strategist and hands‑on operator in a growing organization
• Track record of scaling infrastructure, systems and team structure to match business growth
• Proven experience developing and delivering IT strategies, technology roadmaps and governance frameworks
• Strong hands‑on cybersecurity experience across controls, incident response, access management and risk
• Strong knowledge of cloud and SaaS platforms, endpoint management, network security and system administration
• Experience managing technology vendors, contracts, licenses, budgets and procurement
• Excellent stakeholder management and communication skills, including translating technical and cybersecurity risks for non‑technical audiences
• Relevant qualifications and certifications such as CISSP, CISM, CompTIA Security+, ITIL or equivalent cloud certifications are highly regarded
• Experience within international education, professional services or a related sector is an advantage

Core Competencies

Demonstrates expertise in developing and delivering IT strategies, cybersecurity roadmaps, and governance frameworks while leading technology initiatives that enhance operational efficiency and security posture. Proven ability to manage technology investments, vendor relationships, and compliance with regulatory requirements in a multinational environment.

Highest-signal resume keywords

• IT Strategy Development
• Cybersecurity Leadership
• Cloud and SaaS Platforms
• Stakeholder Management
• Technology Governance

Hard Skills

• IT Infrastructure Management
• Cybersecurity Controls
• Incident Response
• Access Management
• Risk Assessment
• System Administration
• Technology Lifecycle Management
• Digital Solutions Implementation
• Automation
• Data Protection

Soft Skills

• Communication Skills
• Stakeholder Engagement
• Leadership

Certifications & Qualifications

• CISSP
• CISM
• CompTIA Security+
• ITIL

Industry Keywords

• International Education
• Professional Services
• Technology Governance
• Compliance
• Business Continuity

Tools & Technologies

• SaaS Environment
• Endpoint Management
• Network Security
• Disaster Recovery Solutions
• Identity and Access Management