Head of Front Desk Receptionist (Supervisor) (Mandarin Speaking)

Infinite Allies; Johor Bahru; On-site; MYR 30,000 - 60,000; Full time

Job summary

Join a premier wellness center as a Supervisor cum Front Desk Receptionist, where you will lead a dedicated team while ensuring exceptional customer experiences. This role offers a unique opportunity to develop your leadership skills in a supportive and award-winning environment. You will manage front desk operations, engage with clients, and promote wellness services, all while fostering a collaborative workplace culture. If you are passionate about hospitality and eager to grow your career, this position is perfect for you.

Benefits

Performance-based rewards

Flexible work shifts

Structured career progression

Supportive work culture

Qualifications

• Proven leadership skills with a focus on team management.
• Strong customer service experience in hospitality settings.

Responsibilities

• Oversee front desk operations and manage staff effectively.
• Handle customer complaints and ensure high service standards.

Skills

Leadership

Problem Solving

Customer Service

Tech-Savvy

Adaptability

Education

High School Diploma

Degree in Hospitality Management

Tools

Booking Systems

Social Media Platforms

Job description

Head of Front Desk Receptionist (Supervisor) (Mandarin Speaking)

Step Up as a Leader at Rexury Wellness Center – Hiring Supervisor cum Front Desk Receptionist!

Are you ready to elevate your career and take on a leadership role in a premier wellness center? Rexury Wellness Center is looking for a Supervisor cum Front Desk Receptionist—someone passionate about delivering exceptional customer experiences while leading a team to success. If you thrive in fast-paced environments, enjoy managing people, and have an eye for operations, this is the opportunity for you!

Why Join Rexury Wellness Center?

• Be Part of an Award-Winning Team – Work in a Platinum Award-Winning reflexology center renowned for excellence.
• Step into Leadership – Hone your supervisory skills and drive team success in a dynamic wellness setting.
• Career Growth & Development – We invest in our employees’ professional growth with training and promotion opportunities.
• Competitive Compensation & Bonuses – Earn additional rewards based on performance and contributions.
• Supportive & Inclusive Workplace – Join a team that values collaboration, respect, and a positive work culture.

Your Role as a Supervisor cum Front Desk Receptionist

As a Supervisor cum Front Desk Receptionist, you will handle reception duties, oversee front desk operations, manage therapists, resolve disputes, and act as the key liaison for staff and customers.

Front Desk Responsibilities

• Customer Engagement – Greet and welcome guests warmly, ensuring top-tier hospitality.
• Appointment & Scheduling Management – Manage bookings efficiently via phone, email, and social media platforms (WhatsApp, Facebook, Instagram, TikTok).
• Sales & Upselling – Promote wellness services confidently to boost sales.
• Administrative Duties – Handle clerical tasks, emails, inventory, and facility upkeep.
• Security & Cleanliness – Ensure the center is secure, clean, and well-maintained.

Supervisory & Leadership Responsibilities

• Team Oversight – Lead front desk staff, delegate tasks, and maintain workflow efficiency.
• Therapist Management – Handle therapist assignments, attendance, and dispute resolution.
• Customer Dispute Handling – Resolve customer complaints and operational issues.
• Operational & Facility Monitoring – Report maintenance issues to management.
• Communication & Reporting – Keep management informed of risks, staff challenges, and improvement opportunities.

What We’re Looking For

• Leadership Mindset – Ability to guide, support, and manage staff.
• Problem Solver – Handle disputes and operational challenges swiftly.
• Tech-Savvy – Familiar with social media and booking systems.
• Adaptability & Initiative – Thrive in a dynamic environment.

Additional Benefits

• Performance-based & sales commission rewards.
• Structured career progression opportunities.
• Flexible work shifts, with night shifts preferred but not mandatory.
• Supportive and collaborative work culture.

Apply Today!

If you are a dedicated professional passionate about hospitality and leadership, we want to hear from you! Send your CV to [email protected] or click "Apply" to start your journey with Rexury Wellness Center.

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