Head of Fraud Management

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In International Wealth and Premier Banking, we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra-high-net-worth individuals and their families. We help our customers manage their finances and grow their wealth. Retail Banking plays a crucial role in executing our strategy, providing guidance to ensure all customer journeys, products, and services are sustainable, inclusive, and customer-centric. Retail Banking comprises global teams such as Segments, Retail Products, Shared Services Contact Centre, and Enablers including Customer Experience, Marketing, Data and Analytics, Business Architecture, Sustainability, and Inclusion.

We are currently seeking an ambitious individual to join our Wealth and Personal Banking team as Head of Fraud Management.

Responsibilities

1. Develop and implement a comprehensive fraud prevention strategy aligned with business objectives and regulatory requirements.

2. Lead and support country teams (e.g., FC, Compliance, Lines of Business, Functions) in managing fraud activities, ensuring alignment with global standards and collaborating with regional teams as needed.

3. Manage cross-functional fraud prevention teams covering application fraud, transaction monitoring, payment fraud, and investigations. Continuously tune and optimize fraud detection rules.

4. Oversee activities of control owners and Non-Financial Risk teams supporting fraud controls and in-country fraud management projects.

5. Lead efforts to develop and implement global and regional governance capabilities to monitor, control, and improve the fraud framework across key pillars such as risk assessments, controls, MI, systems, and intelligence.

6. Support horizon scanning for emerging fraud risks and regulatory changes, including potential financial crime risk assessments.

Fraud Risk

1. Drive cultural change, awareness, and capability in fraud risk management within the country.

2. Oversee design, implementation, and continuous improvement of fraud risk controls across the customer lifecycle, including onboarding, transaction monitoring, and account management.

3. Support all Lines of Business with control effectiveness reviews, remedial actions, and training programs.

4. Assess and adjust fraud controls to ensure they remain fit for purpose in line with risk appetite and organizational changes.

5. Provide subject matter expertise to review new products and processes for fraud risks.

6. Plan and execute fraud risk reviews across all lines of business.