Head of Fraud Management

HSBC; Kuala Lumpur; On-site; MYR 80,000 - 150,000; Full time

Job summary

An established industry player is seeking a dynamic Head of Fraud Management to lead their Wealth and Personal Banking team. This pivotal role involves developing and implementing a robust fraud prevention strategy while managing cross-functional teams to ensure compliance with global standards. The ideal candidate will drive cultural change in fraud risk management, oversee fraud controls, and provide expertise in assessing new products for fraud risks. Join a forward-thinking organization committed to innovation and excellence in financial services, where your contributions will help shape the future of banking.

Qualifications

• Experience in developing comprehensive fraud prevention strategies.
• Strong leadership skills to manage cross-functional teams.

Responsibilities

• Develop and implement fraud prevention strategies aligned with business objectives.
• Lead country teams in managing fraud activities and ensuring compliance.

Skills

Fraud Prevention Strategy

Team Leadership

Risk Management

Regulatory Compliance

Fraud Detection Techniques

Education

Bachelor's Degree in Finance or Related Field

Professional Certification in Risk Management

Tools

Fraud Detection Systems

Data Analytics Tools

Job description

Some careers grow faster than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support, and rewards that will take you further.

At HSBC, our purpose is opening up a world of opportunity. By joining our team, you can be part of something bigger. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible.

In International Wealth and Premier Banking, we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra-high-net-worth individuals and their families. We help our customers manage their finances and grow their wealth. Retail Banking plays a crucial role in executing our strategy, providing guidance to ensure all customer journeys, products, and services are sustainable, inclusive, and customer-centric. Retail Banking comprises global teams such as Segments, Retail Products, Shared Services Contact Centre, and Enablers including Customer Experience, Marketing, Data and Analytics, Business Architecture, Sustainability, and Inclusion.

We are currently seeking an ambitious individual to join our Wealth and Personal Banking team as Head of Fraud Management.

Responsibilities

1. Develop and implement a comprehensive fraud prevention strategy aligned with business objectives and regulatory requirements.

2. Lead and support country teams (e.g., FC, Compliance, Lines of Business, Functions) in managing fraud activities, ensuring alignment with global standards and collaborating with regional teams as needed.

3. Manage cross-functional fraud prevention teams covering application fraud, transaction monitoring, payment fraud, and investigations. Continuously tune and optimize fraud detection rules.

4. Oversee activities of control owners and Non-Financial Risk teams supporting fraud controls and in-country fraud management projects.

5. Lead efforts to develop and implement global and regional governance capabilities to monitor, control, and improve the fraud framework across key pillars such as risk assessments, controls, MI, systems, and intelligence.

6. Support horizon scanning for emerging fraud risks and regulatory changes, including potential financial crime risk assessments.

Fraud Risk

1. Drive cultural change, awareness, and capability in fraud risk management within the country.

2. Oversee design, implementation, and continuous improvement of fraud risk controls across the customer lifecycle, including onboarding, transaction monitoring, and account management.

3. Support all Lines of Business with control effectiveness reviews, remedial actions, and training programs.

4. Assess and adjust fraud controls to ensure they remain fit for purpose in line with risk appetite and organizational changes.

5. Provide subject matter expertise to review new products and processes for fraud risks.

6. Plan and execute fraud risk reviews across all lines of business.