Head of Department (HOD) - Asia CRM & Sales Operations

SEEK; Kuala Lumpur; Hybrid; MYR 120,000 - 180,000; Full time

Job summary

A leading company in the employment sector seeks a Head of Asia CRM and Sales Operations in Kuala Lumpur. This strategic role involves leading productivity initiatives, managing a team, and driving operational excellence across commercial sales and service functions. The ideal candidate will possess strong analytical skills and experience in management consulting. Embracing diversity and efficiency, this role also offers a competitive remuneration package and flexible working conditions.

Benefits

Attractive and competitive remuneration package

Flexible working arrangements

Work from home reimbursement allowance

Flexible benefits including gym memberships

Medical and insurance coverage for family

Free wellness activities such as Yoga

Office games and enjoyment

Qualifications

• Experience in management consulting or project management.
• Strong analytical and data-driven decision-making skills.
• Experience with strategic planning and business transformation.

Responsibilities

• Lead transformation productivity programmes for Sales and Service.
• Deliver ongoing productivity initiatives and operational management.
• Manage project timelines, budgets, and deliverables.

Skills

Analytical skills

Problem-solving

Interpersonal skills

Time management

Tools

Excel

PowerPoint

Data visualisation software

Job description

Company Description

SEEK is a diverse group of companies, comprised of a strong portfolio of online employment, educational, commercial and volunteer businesses. SEEK has a global presence spanning Australia, New Zealand, Hong Kong, Indonesia, Malaysia, Philippines, Singapore and Thailand. In addition, SEEK has minority investments in China, South Korea and a number of other countries.

SEEK makes a positive contribution to people’s lives on a global scale. SEEK is listed on the Australian Securities Exchange. In 2021, 2022, 2023 and 2024, SEEK was recognised as one of Australia’s Top Ten Places to Work in Technology in the AFR BOSS Best Places to Work awards. SEEK was also named a 5-Star Employer of Choice by HRD Asia in 2024 and won four accolades at TalentCorp’s Life at Work Awards 2023 in Malaysia.

SEEK is present in Asia through JobStreet and JobsDB, two leading career platforms, with presence across Hong Kong, Indonesia, Malaysia, Shenzhen, Singapore, Thailand, and the Philippines.

A cornerstone of SEEK’s growth since its inception has been the passion of its people, its award-winning culture and our people’s strong commitment to the SEEK values. SEEK provides a culture of excellence, acceptance and celebrates the diversity of employees that contribute to the success of its organisation.

‘Our SEEK’

At SEEK our biggest asset is our people, and we are proud of our community of valued, talented and diverse individuals who really know their stuff. Our culture statement, Our SEEK, is all about what makes SEEK unique and a little bit different. Our SEEK clearly outlines the Principles and the Behaviours of our best people, which include:

• Passion: we are passionate about SEEK, our purpose, our customers and our community
• Team: we care about each other and collaborate to achieve together
• Delivery: we execute with excellence and achieve great results
• Future: we think and act for the long term

Job Description

The HOD Asia CRM and Sales Operations will be responsible for leading strategic thinking end to end programme management and delivery of our multi-year ambition on efficiency and productivity within the Sales and Service organization. Additionally, the HOD will maintain smooth day to day operations and enable commercial excellence within the Sales and Service organization.

Key deliverables include

• Development of strategic data driven frameworks for delivery of multi-year transformational productivity programmes for Commercial Sales and Service organization. This will involve partnership and engagement with management consultants, internal and external stakeholders, senior leaders, subject matter experts etc. resulting in a comprehensive and compelling plan with end to end visualization of the strategy, multi-year productivity impact, plan for operationalization, risks and mitigation proposals etc.
• Delivery of ongoing BAU productivity initiatives including identification and impact of potential interventions from a CRM, AI, Product perspective, to drive improved efficiency for Asia Sales and Service over the short and medium term (1-3 year horizon). This will entail a comprehensive understanding of current state operations and technology, and require close partnership with key leaders across Sales, Service, Finance and other functions to align strategy, methodology of benefits assessment, feasibility and cost-benefit analysis, delivery plan etc.
• Programme Management and execution of ongoing Sales and Service Productivity initiatives to ensure new opportunities are captured, sized and prioritized for quarterly roadmaps, monitoring delivery to plan, and subsequent realization of benefits. HOD will need to drive partnership with Country and relevant Cross-Functional teams to ensure all required measures are in place for success, including training, adoption etc.
• Maximization of current tools and systems such as CRM and internal AI for improved efficiency through continuous exploration of new opportunities. Leveraging tools to drive commercial excellence including client engagement, customer insights gathering etc.
• Ensure smooth running of BAU commercial operations and provide cross-functional support on processes and operations for GTM, Product, Hirer and Candidate Growth, Data Privacy and other teams, as the case may be.

Key Responsibilities:

• Engage and partner with management consultants, internal cross-functional stakeholders across Customer Tech, Strategy, Commercial and other relevant teams to develop a multi-year data-driven programme to transform productivity and efficiency within the Commercial Sales and Service organization.
  • In-depth analyses of operations to identify challenges and opportunities.
  • Developing data-driven strategies to optimise processes, reduce costs, and increase efficiency.
  • Collaborating with stakeholders to design and implement solutions aligned with business objectives.
  • Preparing and delivering presentations to communicate findings and recommendations.
  • Leading workshops and training sessions to ensure successful adoption of new practices.
  • Managing project timelines, budgets, and deliverables
• Design and execute a holistic framework to identify opportunities for BAU efficiencies across functions (eg: day in the life, time-motion studies, effectiveness of communications and other tools, time spent on non-core activities etc.) and deliver BAU efficiencies
• Programme Management across own and cross-functional teams to ensure on-time roll-out of solutions, risk mitigation, and operational readiness (including comms, enablement and other required support)
• Always on stewardship and champion for new ways to drive productivity, operational excellence and value maximisation of tools.
• Support ongoing BAU operational processes and excellence through Sales Operations monitoring, governance, ensuring best-practice adoption of Salesforce and tools for hygiene, performance and efficiency.

Qualifications

Required Skills:

• Experience in management consulting, project management, or a similar role.
• Experience in business strategy consulting, process optimisation, or organisational change management.
• Strong analytical and problem-solving skills, with a focus on data-driven decision-making.
• Proficiency in tools like Excel, PowerPoint, and data visualisation software.
• Excellent interpersonal and communication skills, with the ability to influence stakeholders.
• Solid time management skills with proven ability to manage multiple projects and meet tight deadlines.
• Experience with strategic planning and business transformation projects.
• Team and people management skills

This role is based in KL, reporting to Director, RBOX, with 3 direct reports (Sr. Manager – Asia Business Operations, Sr. Manager – Asia Sales Effiiciency, Sr. Manager – APAC Service Efficiency) and a planned team size of 9.

Additional Information

At SEEK, we work with heart. Our purpose is to help people live more fulfilling and productive working lives and help organizations succeed. We make a positive impact on a truly global scale and our world-class technology solutions connect more people to relevant employment and education opportunities. The work we do impacts people’s lives when it matters. We value and celebrate the diversity of our employees who rise to the challenge to contribute to the success of our organization. It’s a fast-paced and supportive environment where everyone is passionate about our common purpose and where our people can create enriching and exciting careers. Our future potential is your opportunity.

Perks and Benefits

At SEEK we offer:
• Attractive and competitive remuneration package
• Flexible working arrangements, with a mix of office and remote workdays
• Work from home reimbursement allowance
• Flexible benefits including reimbursements for books, connectivity, gym memberships, and optical care
• Leave benefits including annual leave, medical leave, maternity and paternity leave, birthday leave, and personal flexi leave
• Medical and insurance coverage for you and your immediate family
• A healthy lifestyle – Futsal, Badminton and Yoga sessions for FREE!
• Office enjoyment with games including Foosball, Pool, Nintendo or Board Games
• Working hours are Monday to Friday during regular office hours