Head of Customer Supply Chain Professional Asia

FrieslandCampina; Selangor; On-site; MYR 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic leader for their Customer Supply Chain Strategy. This role involves managing a customer-focused team responsible for Demand Planning, S&OP, and Logistics within the Asia market. You will ensure optimal inventory management and working capital, while also driving continuous improvement in supply chain processes. If you have a passion for supply chain excellence and team development, this is an exciting opportunity to make a significant impact in a collaborative environment.

Qualifications

• Experience in managing supply chain processes and teams.
• Strong analytical skills to optimize supply chain performance.

Responsibilities

• Lead a customer-centric team for Demand Planning and Logistics.
• Manage inventory and working capital in line with targets.

Skills

Demand Planning

S&OP

Customer Operations

Logistics

Inventory Management

Project Management

Quality Assurance

Education

Bachelor's Degree in Supply Chain Management

Master's Degree in Business Administration

Tools

SAP

Microsoft Excel

Job description

Customer Supply Chain Strategy

• Provides SC input to the Asia FC_P Market strategy; deploys and executes the FrieslandCampina SC Strategy within the OpCo.
• Defines, implements, and continuously optimizes the Route to Market (Supply) strategy.

Leads End-to-End Customer Supply Chain:

• Manages a customer-centric organized team responsible for Demand Planning, S&OP, Customer Operations, Customer Collaboration, Commercialization, and Logistics to serve the FC-P Asia Market.
• Manages inventory and working capital, ensuring inventory reflects projected demand and optimizes working capital in line with targets.

Logistics and S&OP Process Parameters (KPI - Reporting):

• Sets targets and ensures performance in cost, quality, and logistics & S&OP activities.
• Maintains up-to-date and well-configured plan parameters and master data reflecting market requirements.

Quality Assurance (QA) - Sales:

• Handles customer quality issues through FU Customer Service.
• Coordinates stakeholders to define and execute corrective and preventive actions per OCCT guidelines.

Continuous Improvement: Supply Network and S&OP Processes:

• Aligns the FU supply network with RFC guidelines.
• Ensures adherence and continuous improvement in S&OP processes and standards.

Sourcing / Local OEM (including 3rd party manufacturing and partnerships):

• Collaborates with Make and Procurement to define and execute sourcing strategies following RFC QA/RA standards.

Project Management (Supply Chain, Cross-Functional):

• Initiates and manages improvement projects aligned with FU SC Strategy.

Human Resources Management & Team Development:

• Builds and leads an effective FU SC team: recruiting, coaching, developing, appraising, rewarding, counseling, and terminating in accordance with RFC HR policies and standards.