Head of Customer Supply Chain Professional Asia

FrieslandCampina; Petaling Jaya; On-site; MYR 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic professional to lead their Customer Supply Chain Strategy. This role involves managing a customer-focused team responsible for demand planning, logistics, and inventory management. You'll be at the forefront of optimizing supply chain processes and ensuring quality assurance while driving continuous improvement initiatives. If you have a passion for supply chain excellence and a track record of successful project management, this opportunity offers a chance to make a significant impact in a collaborative and innovative environment.

Qualifications

• 5+ years of experience in supply chain management with a focus on logistics and demand planning.
• Strong understanding of S&OP processes and inventory management.

Responsibilities

• Lead a customer-centric team managing demand planning and logistics operations.
• Optimize inventory processes to align with projected demand and working capital targets.

Skills

Demand Planning

S&OP

Logistics Management

Inventory Management

Project Management

Quality Assurance

Education

Bachelor's Degree in Supply Chain Management

Master's Degree in Business Administration

Job description

Customer Supply Chain Strategy

• Provides SC input to the Asia FC_P Market strategy; deploys and executes the FrieslandCampina SC Strategy within the OpCo.
• Defines, implements, and continuously optimizes Route to Market (Supply) strategy.

Leads End-2-End Customer Supply Chain:

• Manages a customer-centric organized team responsible for Demand Planning, S&OP, Customer Operations, Customer Collaboration, Commercialization & Logistics to serve the FC-P Asia Market.
• Inventory and working capital management.
• Manages end-to-end inventory processes (e.g., distributor, VMI), ensuring inventory aligns with projected demand and optimizes working capital according to targets.

Logistics and S&OP process parameters (KPI - Reporting):

• Sets targets and ensures performance realization regarding cost, quality, and performance for Logistics & S&OP activities (KPI set).
• Ensures plan parameters and master data are up-to-date, well-configured, and regularly reviewed to reflect market needs.

Quality Assurance (QA) - Sales:

• Handles customer quality issues (complaints) via FU Customer Service organization.
• Coordinates stakeholders to define and execute corrective and preventive actions per the Operating Company Crisis Team (OCCT).

Continuous Improvement: Supply Network and S&OP processes:

• Aligns and resources FU supply network in accordance with RFC guidelines.
• Ensures adherence and continuous improvement in S&OP process execution, standards, and methods per RFC standards.

Sourcing / Local OEM (including 3rd party manufacturing and partnerships):

• Collaborates with Make and Procurement to define and execute FU sourcing strategies complying with RFC QA / RA standards.

Project Management (Supply Chain, Cross-Functional):

• Initiates and oversees improvement projects aligned with FU SC Strategy.

Human Resources Management & Team Development:

• Builds and leads an effective FU SC team: recruits, coaches, develops, appraises, rewards, counsels, and terminates in line with RFC HR policies and standards.