Head of Customer Service (Bdr Bukit Tinggi)

Carriera; Klang City; On-site; MYR 250,000 - 300,000; Full time

Job summary

A logistics solutions provider in Malaysia is seeking a Head of Customer Service to lead and develop a team. Candidates must have at least 5 years of experience in logistics customer service, with strong communication and interpersonal skills. The role includes overseeing shipping logistics and ensuring quality service. Familiarity with customs regulations is required. This position involves working in Bandar Bukit Tinggi, Klang, with occasional Saturday shifts.

Qualifications

• Minimum 5 years of experience in logistics customer service, with 2 years in a supervisory role.
• Familiar with customs declaration.
• Languages: English, Bahasa Malaysia, Mandarin is an advantage.

Responsibilities

• Lead and develop the customer service team for high-quality service.
• Oversee shipping rate profiling and negotiation with carriers.
• Ensure effective communication with internal teams, vendors, and customers.

Skills

Strong verbal communication skills

Interpersonal skills

Computer literate

Presentation preparation

Education

SPM, Diploma or higher in Logistics, Supply Chain, Business Administration

Job description

Head of Customer Service (Bdr Bukit Tinggi)

The company is a Singapore based company, offering a one-stop total logistics solutions.

Its expertise includes - Airfreight & Sea freight (Import & Export), Transhipment Cargoes, Consolidation Services, Custom Brokerage, Warehouse, Distribution & Packing Services, Projects & Exhibition Cargoes, Cargo Insurance and Warehousing.

Responsibilities

• Lead, manage, and develop the customer service team to ensure high-quality service and operational efficiency.
• Oversee coordination of shipping rate profiling and negotiation with carriers to optimize costs.
• Supervise shipment scheduling, booking, document verification (including Bills of Lading), and timely submission to carriers and agents.
• Ensure effective communication and coordination with internal teams, vendors, agents, and customers via phone, email, and other channels.
• Monitor shipment status daily, generate reports, and escalate operational issues promptly.
• Oversee customs clearance processes and ensure compliance with customs regulations.
• Liaise with clients and agents regarding HS codes, duty/tax information, and other shipment inquiries.
• Analyze customer service metrics and prepare timely reports to senior management for continuous improvement.
• Collaborate with global teams to stay updated on market changes and shipping rates.
• Ensure proper documentation management and system updates.
• Drive continuous improvement initiatives to enhance customer experience and operational workflows.
• Handle escalated customer complaints and resolve complex issues efficiently.
• Perform any other duties assigned by senior management.

Requirements

• Candidates must possess at least SPM, Diploma or higher qualification in Logistics, Supply Chain, Business Administration, or related field.
• Minimum 5 years of experience in logistics customer service, with at least 2 years in a supervisory or managerial role.
• Good communication and strong interpersonal skills
• Familiar with customs declaration
• Required skill(s): Strong verbal communication and presentation skills, self-disciplines, computer literate, presentation preparation and report.
• Languages: English, Bahasa Malaysia, Mandarin (added advantage)
• Willing to work half day on Saturday
• Willing to work in Bandar Bukit Tinggi, Klang

Interested candidates please send your resume to or call us at 017-3188539.