Head of Cash Management Operations

Handles a full range of Cash Management products and services for the bank's Wholesale Corporate and Retail Customers across diverse industries and business segments.
The key products and services include Inward and Outward Remittance, Inward and Outward Dollars MEPS Plus Payments, Corporate Account Opening & Maintenance, Corporate Business Internet Banking Setup & Maintenance and SWIFT Operations.

Client Details

A leading Global Bank.

Description

• To lead the team in IH2 supporting Remittance, Corporate Account Opening & Maintenance, Corporate Business Internet Banking Setup & Maintenance and SWIFT Operations.
• Plan, Review and Execute the business directions, goals and strategies for the teams.
• Supervise the team's daily operations and meet all set Goals.
• Ensure products and services are delivered with accuracy and timeliness and in accordance to SOPs/KPIs set by management.
• Ensure that efficient and quality service is rendered to customers as per the Service Level Agreement. To implement the "Do it right the first time" and "Zero defect" principles driving processing excellence.
• To build a High Performance and motivated team.
• Ensure that escalations are raised to the appropriate management levels on a timely basis, where required.
• Ensure that the Bank's policies, guidelines, controls and compliance requirements are up-to-date and strictly adhered to.
• Ensure strict adherence to all applicable Laws and Regulations.
• Ensure that the staff in the team exercise vigilance when processing, overriding, authorising and approving transactions.
• Ensure that all Standard Operating Procedures and Delegation Memos are reviewed and updated when required and at the minimum on an annual basis.
• Maintain a high standard of operations control and compliance to protect the Bank's and Customer's interests.
• To build a dynamic and proactive strategy in Risks and Controls at the Division level to ensure robust controls and to be ahead of trends and challenges in this area so as to achieve Controls Excellence for the division.
• Ensure that any areas of non-compliance or improvements highlighted by the Auditors, Compliance, Risks Management and Regulators are followed up promptly and resolved quickly and all staff are briefed accordingly to prevent recurrence.
• Investigate any discrepancies, exceptions and non-compliance, and raise to the CMOC Risks & Control Lead and CMOC Head promptly of any unusual or exceptional activities.
• Manage the Key Risk Indicators at the division level.
• Ensure clean desk policy is strictly adhered to comply with Banking Secrecy Act and PDPA.
• To be the lead catalyst to champion Process Improvements at the team level to deliver strong results and drive positive outcomes.
• To Identify and pursue Process Improvements through "Elimination, Simplification and Automation, STP (Straight Thru Processing), digitalisation to deliver results and to have productivity and efficiency realized.
• Represent the teams / Division in meetings with Management, Business Partners and Auditors, as appropriate.
• Ensure that customers' operational problems, complaints and queries are resolved promptly and satisfactorily and to ensure that risks of recurrences are eliminated.
• Have good service recovery skills especially when dealing with complaint cases.
• Ensure that the Bank's human resource policies are adhered to.
• Analyse staff capabilities to identify skills gap and arrange for coaching/training and provide guidance to staff in their job performance on a regular basis, when required as part of on-going staff development and improvement plans as part of career development.
• Track key performance indicators and monitor staff performance against the key performance indicators.

Profile

• A degree holder in a relevant discipline.
• At least 15 years' experience in wholesale banking operations experience with a good broad-based knowledge and understanding of wholesale banking products, processes and the related risks and controls.
• Strong leadership, people management and interpersonal skills.
• Able to motivate teams, work under pressure to achieve stretched goals.
• Able to work effectively with all levels of staff and stakeholders.
• Committed, Dependable and demonstrate high integrity.
• Strong Risks and Controls experience and the ability to manage risks well in a large operations setting running high value payments (such as Remittance and RTGS Payments), customer onboarding (such as account opening and maintenance, eServices). Experience in controls, managing / interfacing audits and in operational risk management would be an advantage.
• Knowledge of MAS and other Regulatory requirements and international practices/guidelines such as Sanctions, FATCA/CRS would be an advantage.

Job Offer

• A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation.
• Leaders who support your development through coaching and managing opportunities.
• A world-class training program in financial services.
• A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Laxmin Ganapathy on +603 2302 4122.
Agensi Pekerjaan Michael Page International (Malaysia) Sdn Bhd | Registration No.914741-W.