Head Of Business Operations

SalesWorks Group; Kuala Lumpur; Hybrid; MYR 120,000 - 180,000; Full time

Job summary

SalesWorks Group is seeking an Operations Manager to oversee and optimize business processes across multiple locations. The role encompasses strategic leadership, financial performance management, and team development, driving growth and operational efficiency. Ideal candidates will have a strong business background, proven leadership skills, and extensive experience in business operations.

Benefits

Remote work setup: 3 days remote, 2 days in the office

Flexible working hours

Health Insurance

Birthday Leave allocation

Dental & Optical Benefits

Qualifications

• 10+ years in business operations, strategy, or management consulting.
• Proven track record of scaling business operations.
• Leadership experience managing teams and business projects.

Responsibilities

• Develop and implement regional business strategies.
• Oversee operations ensuring efficiency and standardization.
• Lead expansion efforts into new territories.

Skills

Leadership

Strategic Thinking

Analytical Skills

Problem-Solving

Education

Bachelor’s or Master’s degree in Business Administration

Tools

SQL

Power BI

Salesforce

Job description

About SalesWorks

• With a history of flourishing collaborations, an unmatched market influence, and a history of accomplishments in the domains of in-person marketing, customer acquisition, and fundraising, SalesWorks has propelled outcomes and guided prosperous endeavours for a wide array of brands and industries across more than 6 markets in the Asian region since 1995. We seek driven individuals who aspire to enhance their expertise and become part of a forward-thinking, collaborative organisation as we persist in our swift expansion.
  
  

About The Role

• Oversee and optimize business processes across multiple locations within the region. This role requires a strategic thinker with strong leadership, operational excellence, and business development skills to drive efficiency, profitability, and growth.
• Responsible for the smooth and efficient management of all Service and Operations related areas, including compliance to local and regulatory requirements.
• Work closely with the EMT and GMs as part of the local management team to plan and implement specific goals and long-term strategic plans across people, clients, operations, and financials.
  
  

Key Roles & Responsibilities

• Strategic & Operational Leadership
• Develop and implement regional business strategies to align with corporate goals.
• Oversee the end-to-end operations across multiple locations, ensuring efficiency and standardization.
• Identify key performance indicators (KPIs) and continuously improve operational effectiveness.
• Foster collaboration between CAM, Finance, and Marketing Office teams.
• Business Growth & Expansion
• Identify new business opportunities, partnerships, and market trends within the region.
• Lead expansion efforts into new territories by analyzing feasibility, risks, and operational needs.
• Work closely with local teams to understand challenges and implement solutions.
• Financial & Performance Management
• Develop and manage regional budgets, forecasts, and cost controls to drive profitability.
• Monitor revenue growth, operational costs, and P&L for each location.
• Optimize resource allocation and improve operational efficiencies.
• Team Leadership & Development
• Build, lead, and mentor high-performing regional teams to achieve business objectives.
• Establish a strong company culture, ensuring alignment with corporate values.
• Work closely with HR to attract, retain, and develop top talent.
• Process Improvement & Compliance
• Implement best practices and process optimizations across all business units.
• Ensure compliance with local regulations, industry standards, and company policies.
• Drive digital transformation and leverage data analytics for decision-making.
  

Education / Qualifications

• Bachelor’s or Master’s degree in Business Administration, Operations Management, Finance, or a related field.
• 10+ years in business operations, strategy, or management consulting.
• Proven track record of scaling business operations across multiple locations.
• Experience in cross-functional collaboration with finance, sales, HR, and IT teams.
• Leadership experience managing teams and large-scale business projects.
• Relevant certifications:
• PMP (Project Management Professional)
• Certified Business Operations Professional (CBOP)
• Lean Six Sigma (Green/Black Belt)
  

Knowledge and Skills

Technical & Business Expertise

• Strong understanding of business processes, supply chain, and financial management.
• Experience in P&L management, budgeting, and forecasting.
• Knowledge of market dynamics, competitor analysis, and business expansion strategies.
• Data Analysis & Reporting – Proficiency in Excel, SQL, Power BI, or Tableau.
• Process Improvement – Familiarity with Lean, Agile, or other operational frameworks.
• Financial Acumen – Budgeting, forecasting, and cost control.
• ERP & CRM Systems – Experience with Salesforce, SAP, NetSuite, or similar tools.
  
  

Soft Skills

• Excellent leadership and stakeholder management abilities.
• Strong analytical and problem-solving skills.
• Exceptional communication and negotiation skills.
• Ability to manage multiple projects and drive cross-functional collaboration.
• Strategic Thinking – Ability to align operations with business goals.
• Problem-Solving – Analytical mindset to improve efficiency.
• Communication & Stakeholder Management – Collaboration across departments.
• Change Management – Adapting operations for business scalability.
• Willingness and ability to travel.
  
  

What We Offer

• Remote work setup: 3 days remote, 2 days in the office
• Flexible working hours*
• What’s Up Wednesdays: COB at 1PM (local time) that acts as a mid-week circuit breaker
• Annual Leave accrued yearly*
• Birthday Leave allocation
• Health Insurance
• Dental & Optical Benefits
• Open, Inclusive, and Collaborative Working Environment