Head of Business Operations

Company Confidential; Hulu Kelang; On-site; MYR 250,000 - 300,000; Full time

Job summary

A leading company is in search of a Head of Business Operations to manage and oversee the overall business performance growth. The successful candidate will possess strong analytical and leadership skills, along with extensive experience in financial services, and will be responsible for implementing business strategies and driving performance.

Qualifications

• At least 10-15 years of experience in financial services.
• Experience in leadership roles.
• Knowledge of pawnbroking and banking products.

Responsibilities

• Oversee operations of Ar Rahnu business to achieve performance aligned with business plans.
• Develop performance goals and enhance business operations.
• Ensure compliance with standards and implement SOPs.

Skills

Leadership

Interpersonal skills

Analytical skills

Presentation skills

Communication skills

Education

Bachelor’s Degree in Finance / Accountancy / Banking / Business Studies / Management

Job description

Job Summary

We are in search of a highly skilled and professional talent to join our team as the Head of Business Operations and manage the overall business performance growth. The ideal talent will have a track record of outstanding management of day-to-day operations including the business operational plans, manpower management strategy and accounting processes. Ultimately, the Head of Business Operations should be driven by a desire and ability to lead the business towards Company’s vision.

Job Responsibilities

• Responsible to oversee the operations of Ar Rahnu business in achieving the overall performance that in-line with the business plan as stipulated by the Company.
• To ensure effective implementation of the overall business strategy in terms of business growth and cost-effective management of resources.
• Develop realistic key performance goals to enhance the effectiveness of business operations by developing processes, overseeing the employees’ performance and development plan, and establishing highly motivational work environment.
• Work collaboratively with both internal and external stakeholders to support system enhancement, regulatory and compliance, training, launching and implementation of all Ar Rahnu Products.
• Conduct periodical review and internal controls on areas concerned to anticipate threats for continuous improvement.
• Monitor trends and market sentiments by doing consistent benchmarking, market intelligence and trend analysis to ensure all activities and program are developed to expand new markets.
• Adhere to high ethical standards and comply with the standards / guidelines provided by Bank Negara and/or Government Bodies
• Ensure Standard Operating Procedures (SOP) of Ar Rahnu is in order and implemented, perform refreshment to team members on guideline and procedure as and when required.
• Identify and prepare annual budget for Ar Rahnu Businesses; Responsible for development and execution of annual business plan and operating budget for the branch level.
• Planning, coordinating, and monitoring the development and management of Ar Rahnu Businesses and perform any other duties and responsibilities as assigned from time to time.
• Responsible to plan and conduct scheduled and random branch audits systematically. To address timely and promptly on audit findings to Management and stakeholders including improvement.

Job Requirements

• Candidate must possess at least a Bachelor’s Degree in Finance / Accountancy / Banking / Business Studies / Management and or equivalent.
• Possess at least 10-15 years’ extensive working experience in the field of financial services (pawnbroking / accountancy / banking / insurance) and experienced in leadership role are preferred.
• Knowledge of pawnbroking/ Ar Rahnu, conventional and Islamic banking products, Bank's credit and financing policy.
• Candidate must have experience in branch operation.
• Strong interpersonal and presentation skills, able to communicate/ influence and negotiate effectively.
• Strong analytical skill and research capabilities based on the prospect in macro-economic, sector analysis, industry players, and company specific information.
• Visionary strategist with long term view of the business.
• Good writing and verbal communication skills in English and Malay languages. Proficiency in additional languages will be an added advantage.

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