Head of Banking Operations

RinggitPlus; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading FinTech company in Kuala Lumpur is seeking a dynamic Head of Operations to drive customer excellence and lead operational teams. You will oversee campaigns, enhance customer experiences, and design innovative processes to ensure operational excellence. The ideal candidate has at least 5 years of management experience in fast-paced environments and a strong customer-focused mindset.

Qualifications

• Minimum 5 years of operations management experience.
• Outstanding written, verbal, interpersonal skills.
• Demonstrated success in leading cross-functional teams.

Responsibilities

• Lead three teams to foster collaboration and excellence.
• Drive customer-first initiatives to elevate experiences.
• Design innovative processes for operational excellence.

Skills

Operations management

Cross-functional collaboration

Campaign orchestration

Analytical thinking

Customer focus

Job description

Are you ready to redefine customer excellence and lead with impact at RinggitPlus?

We're on the hunt for a dynamic Head of Operations to spearhead our Banking Operations and ignite exceptional customer experiences. If you’re a bold operational leader with a relentless customer-first drive, razor-sharp problem-solving skills, and a passion for transforming customer needs into reality, this is the career-defining role you’ve been waiting for.

This isn’t just about overseeing operations, it’s about thriving in a high-energy FinTech environment, mastering strategic planning, and streamlining processes to deliver unparalleled customer satisfaction. As the operational heartbeat of Malaysia’s customer-obsessed FinTech leader, you’ll shape the future of finance with us.

Your Day-to-Day

• Ignite & Empower Teams: Take the helm of three dynamic teams(Fulfilment, Campaigns, and Customer Service) fostering collaboration, unlocking their potential, and inspiring excellence in every action.
• Redefine Customer Success: Be the driving force behind customer-first initiatives, ensuring every operational choice elevates the customer experience to new heights.
• Orchestrate Flawless Campaigns: Mastermind operational workflows for cutting-edge campaigns, from prelaunch strategy to seamless execution. Streamline processes, oversee reporting and billing, and deliver insightful post-campaign analysis to fuel success.
• Pioneer Operational Brilliance: Design innovative processes that supercharge efficiency and customer satisfaction, safeguard business continuity, and set the gold standard for operational excellence in Malaysia’s leading FinTech.

What You Have

Hard Skills:

• Minimum 5 years of operations management experience, thriving in high-energy, fast-paced environments where adaptability and impact are key
• Outstanding written, verbal, interpersonal, and presentation skills, with the ability to inspire and influence diverse stakeholders.
• Demonstrated success leading and empowering cross-functional teams, seamlessly managing both remote and in-office talent to drive results.
• Strong background in campaign or marketing operations, with a knack for orchestrating end-to-end workflows and delivering measurable success (highly preferred)

Soft Skills

• Blends sharp analytical thinking with tactical execution, turning big-picture strategies into impactful realities
• Fueled by a deep passion for solving customer challenges, ensuring every decision enhances their experience.
• Thrives in fast-paced settings, delivering results with precision and efficiency under pressure.
• Strikes a balance between disciplined process adherence and creative solutions that push boundaries.
• Anticipates future needs, optimizes for sustainable growth, and strategizes with foresight.
• Communicates decisions and ideas with clarity and conviction, inspiring teams and stakeholders alike.

Why Join Us?

If this sparks a fire in you and you know with an itching desire to lead with relentless customer focus, ignite operational brilliance, and thrive in a whirlwind of innovation and impact then this is your moment. Join us at RinggitPlus and let’s redefine what’s possible together. We can’t wait to meet you!