Head of Aftersales

BYD Malaysia; Selangor; On-site; MYR 250,000 - 300,000; Full time

Job summary

An established industry player is seeking a dynamic Head of Aftersales to lead their service operations. In this pivotal role, you will harness your strategic thinking and leadership skills to drive excellence in aftersales service. You will be responsible for managing all aspects of the aftersales process, ensuring efficiency and profitability while fostering exceptional customer service. This position offers a unique opportunity to make a significant impact on the organization by developing strategies for expansion and enhancing service quality. If you thrive in a fast-paced environment and are passionate about the automotive industry, this role is perfect for you.

Qualifications

• 5+ years of experience in automotive aftersales management.
• Proficiency in English, Bahasa Malaysia, and Mandarin is required.

Responsibilities

• Oversee aftersales service operations and ensure efficiency.
• Analyze market trends and prepare annual operating budgets.

Skills

Leadership Skills

Problem-Solving Skills

Analytical Skills

Relationship Management

Strategic Thinking

Education

Diploma in Business

Tools

Microsoft Office

PowerPoint

Job description

As the Head of Aftersales, you will be responsible for overseeing all aspects of the aftersales service operations within our organization. This role requires a strategic thinker with a deep understanding of automotive aftersales processes, exceptional leadership skills, and a commitment to deliver of exceptional customer service.

Responsibilities:

• Possess in-depth knowledge of all aftersales processes, including workshop operations, parts sales, warranty services, and general service activities.
• Responsible for overall management of service operations and administration in accordance with policies and procedures set out by the company, distributors, dealers and the relevant authorities.
• Ensure the Distributors / Dealers Centre operations is efficient and cost-effective.
• Analyze market potential and identify market trends to make informed business decisions.
• Apply management and strategic tools and methods, such as market analysis, SWOT analysis, budget planning, resource allocation, and goal setting.
• Prepare and manage the annual operating budget for the aftersales department and the annual aftersales budget for the company.
• Establish department objectives aligned with company KPIs.
• Ensure timely submission of all aftersales reports to the company.
• Develop strategies for expansion and process enhancements to drive service excellence and profitability.
• Be open to fulfilling additional duties as requested by management or the company.

Requirements:

• A minimum of a diploma in Business or equivalent.
• At least 5 years of experience as a Head of Aftersales in the automotive industry.
• A background in mechanical, technical, or engineering fields is preferable.
• Language: Proficiency in English, Bahasa Malaysia, and Mandarin is required due to the nature of the business.
• Proficiency in Microsoft Office and PowerPoint.
• Initiative, proactivity, and results-driven mindset. Strong problem-solving and analytical skills.
• Strong relationship management and influencing abilities. Effective planning, organization, and problem-solving skills.
• Excellent analytical and decision-making skills.