Head, IT Service Delivery and Governance

71455 | Operations | Professional | Non-Executive | Allianz Malaysia | Full-Time | Permanent

Job Summary

Reporting to the Chief IT Officer of Allianz Malaysia Berhad, the Head of IT Service Delivery and IT Governance acts as one point of contact and interface between AZ Malaysia IT and AZ Technology Malaysia in financial, service delivery, incident management and all related matters. Also, the role assumes responsibility for all Governance related items such as internal and external audits, regulatory requirements, and internal global, regional, and local Governance. The person is responsible for the end-to-end service delivery from Allianz Technology as Service Provider to AZ Malaysia business.

Key Responsibilities

• First point of contact for Allianz Technology on all Allianz Malaysia related matters and vice versa
• Budget planning for run and change
• Assurance of service delivery from AZ Technology as per SLA agreement
• Responsibility for Service Delivery Committee & Service Review Committee
• Internal Planning Dialog – responsibility for all Allianz Technology matters concerning Malaysia
• Main responsibility for internal approvals with Senior Management, Legal & Compliance
• Responsibility for all Governance related matters for IT in AZ Malaysia
• Process improvements, simplification and adherence to internal and external Governance processes including regulatory, audit and legal

• Years of experience in key account management
• Experienced in IT
• Basic experience in Finance
• Good team player
• Experienced in working in vendor or managing client relationships
• Experience using ChatGPT to brainstorm ideas, draft content, and improve writing efficiency.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams, and challenges is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow, and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability, or sexual orientation.

Great to have you on board. Let's care for tomorrow.