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A leading international bank seeks a Head of FSS Digital Asset Operations to oversee critical processes in managing and custody of digital assets. The role demands extensive experience and a Bachelor's degree, focusing on operational excellence and risk management. Candidates will lead transformative initiatives and ensure adherence to regulatory standards while driving service quality and efficiency.
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The jobholder leads a dynamic team in GBS responsible for managing critical operational processes, specifically specializing in the management and custody of digital assets. This includes transaction management, wallet administration, token administration, and ensuring robust risk and governance frameworks for the custody of cryptocurrencies and tokenized assets. They are accountable for the end-to-end delivery of Digital Asset Operations, ensuring alignment from front-to-back (F2B) where certain activities are managed in our hubs, mitigating any operational, regulatory, or client risks, and enabling the Financing and Securities Services (FSS) businesses.
The jobholder plays a pivotal role in defining and implementing transformation initiatives, service, and control standards for digital asset operations. They address country-specific and thematic issues that need to be tackled across the region and globally, while ensuring adherence to best practices and Group standards. This requires a deep understanding of the differences and nuances between market inputs and their impact on the global operating model.
The jobholder carries out end-to-end operational responsibilities in support of all locations supporting digital assets, working closely with other operations teams, country business heads, regional and group risk heads. They ensure that operational units perform optimally and can articulate a forward-looking view of business growth, emerging local trends, and regulations to develop a platform consistent with the Bank’s and business’ strategic ambitions.
This role has supervisory responsibilities, and the Bank’s supervisory principles must be followed. The jobholder monitors the performance of operations through key metrics such as volumes, productivity, accuracy, service levels, losses/lapses, issues, risk registers, and cost budgets. They are collectively responsible and accountable for setting and governing infrastructure processes and frameworks for robust compliance and controls, with a focus on people management and client engagement.
Strategy
• Contributes to the definition of best-practice global operating standards and the operating environment within the Target Operating Model (TOM) for digital assets.
• Implements TOM and oversees its ongoing development in the country/market, in addition to local market standards and approved client needs.
• Ensures compliance with all Group and Country policies, Code of Conduct, statutory regulations, and laws.
• Strong advocate of service consistency within and across regions, actively taking steps to eliminate/minimize the use of non-standard solutions.
• Identifies strategic service delivery issues relating to technology, process, human resources, and service quality, and implements appropriate solutions.
Processes
• Accountable for digital asset transaction management by overseeing critical operational processes, controls, and delivering high-quality service to a diverse range of highly demanding clients.
• Accountable for the end-to-end delivery of Digital Asset Operations, ensuring that operational, regulatory, or client risks are mitigated and enabling the digital asset businesses.
• Ensures an efficient and effective end-to-end product journey for local and international clients across both onshore and central teams.
• Ensures Change Management processes are adhered to within digital asset operations.
• Ensures that key business practices and service delivery processes are conducted in compliance with Group and country regulatory guidelines.
• Identifies operational risks and enhances control mechanisms
Business
• Monitors client service standards to ensure high-quality operational and client support services are provided for digital asset transactions.
• Acts as the escalation point for country-level operational issues, identifying remedial solutions and overseeing timely, efficient implementation when required.
• Works closely with all members of the end-to-end digital asset operations journey to ensure operational platforms support client service level agreements and internal benchmarks, as well as identifying opportunities for automation.
• Proactively works with country teams and regional peers to ensure the development of a pool of knowledgeable, mobile operations staff.
• Champions the identification and implementation of operational best practices across markets within the region and with other regions.
• Ensures compliance with all relevant local and global regulatory requirements and industry best practices.
• Drives a continuous improvement culture to maximize cost and processing efficiency.
• Represents the Digital Asset Operations function at operational forums, groups, and conferences where needed.
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
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In line with our Fair Pay Charter,we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.