Head, Ecosystem Design

Hong Leong Bank; Malaysia; On-site; MYR 120,000 - 160,000; Full time

Job summary

Hong Leong Bank in Malaysia is seeking a strategic expert to lead Network Strategy and Retail Site Expansion initiatives. The ideal candidate will have a strong background in location intelligence and experience managing CAPEX models to enhance operational efficiencies.

The successful applicant will thrive in a collaborative environment, working with cross-functional teams to optimize the bank's service delivery through innovative formats and locations.

Qualifications

• Minimum of 10-12 years of experience in Network Strategy, Retail Site Expansion, or Distribution Ecosystem Design.
• Proven track record of managing CAPEX models and driving network restructuring programs.
• Experience within Telecommunications or Tier-1 FMCG/Property Retail Groups is highly preferred.

Responsibilities

• Architect and execute a multi-format physical network strategy.
• Manage end-to-end site identification and rapid deployment of new service hubs.
• Collaborate with digital teams to ensure flawless service capabilities.

Skills

Location intelligence software

Geospatial analytics

Demographic data modeling tools

Negotiations

Executive presentation skills

Education

Bachelor’s or Master’s Degree in Business Administration, Economics, Real Estate Management, Spatial Analytics, Urban Planning

Job description

## Head, Ecosystem DesignApplylocations: HLT-Hong Leong Towertime type: Full timeposted on: Posted 8 Days Agotime left to apply: End Date: September 30, 2026 (30+ days left to apply)job requisition id: JR0000025137**If you are looking to excel and make a difference, take a closer look at us...**## Functional *(job responsibilities)** Format Portfolio Optimization: Architect and execute a multi-format physical network strategy that balances high-cost traditional branches against flexible, agile formats like Meet@HLB and Non-Cash Service Hubs (SAH) to ensure maximum community reach at optimal unit economics.* Meet@HLB Scaling: Mastermind the end-to-end site identification, micro-market viability mapping, and rapid deployment of Meet@HLB formats within community hubs (e.g., lifestyle malls, grocers, residential corridors) to capture local footfall.* Speed-to-Market Management: Drive the cross-functional project pipeline to achieve an aggressive 4-month launch timeline for new Meet@HLB locations compared to the standard 9-month traditional delivery cycle.* Legacy Footprint Remodeling (SAH): Identify underperforming branches experiencing regulatory or community amalgamation deadlocks. Re-engineer their operating structures by eliminating manual teller/vault cost canters and re-profiling them into lean, service digital hubs.* Phygital Service Integration: Collaborate with digital banking teams to ensure that automated 24/7 Self-Service Kiosks, and paperless in-branch tablet architectures deliver 88% of traditional branch service capabilities flawlessly.* CAPEX & CIR Governance: Establish strict financial modelling guardrails to hit unit-economic targets.## **Managerial** ***(team/group responsibilities)**** Cross-Functional Stakeholder Management: Fulfill the role of primary strategic liaison, bridging the gaps between Business Channel Management, Corporate Real Estate (CRE), Group Procurement, Risk, Compliance, and Frontline Sales Heads.## Organizational *(organizational responsibilities)** Responsibility to our franchise - put HLB’s long term interests ahead of each unit’s short-term gains.* Respect the HLB culture & take an active role in the communities.* Provide superior results for our shareholders.**Education/Qualification*** Bachelor’s Degree or Master’s Degree in Business Administration, Economics, Real Estate Management, Spatial Analytics, Urban Planning, or a heavily quantitative discipline.**Experience/Requirements*** Minimum of 10–12 years of progressive experience in Network Strategy, Retail Site Expansion, or Distribution Ecosystem Design.* Industry Cross-Over Background: Highly preferred to have senior-level network strategy exposure within the Telecommunications sector (e.g., retail store footprint optimization/network localization) or Tier-1 FMCG/Property Retail Groups.* Proven track record of managing massive capital expenditure (CAPEX) models and driving network restructuring programs yielding >30% operational cost efficiencies.**Special Skills*** High proficiency in location intelligence software, geospatial analytics, and demographic data modeling tools.* Deep knowledge of retail banking unit economics, asset optimization parameters, and the mechanics of branch profit-and-loss (P&L) dynamics.* Strong negotiations and executive presentation skills necessary to influence senior management steering committees.*About Hong Leong Bank**We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.**We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.**Realise your full potential at Hong Leong Bank by applying now.*