Head, Delivery (Data Exchange & Middleware)

EPF Malaysia; Petaling Jaya; On-site; MYR 180,000 - 220,000; Full time

Job summary

A national organization in Malaysia seeks a Head of Delivery for Automation & Data Exchange Management. The role involves overseeing integration and automation initiatives, managing a team, ensuring project quality, and leading strategic execution. Candidates should have extensive experience in automation, integration, and technical leadership. Strong communication and mentorship skills are essential.

Qualifications

• Minimum of 15 years of experience in integration and automation.
• 5+ years in a leadership role.
• Malaysian citizen.

Responsibilities

• Oversee the technical delivery of integration and automation projects.
• Manage risks and ensure quality and timeline adherence.
• Coordinate with stakeholders and team members.

Skills

Strong knowledge of integration concepts

Expertise in integration platforms and tools

Advanced knowledge of automation technologies

Proficiency in scripting and programming languages

Proficiency in DevOps practices

Education

Bachelor's Degree with honors in Computer Science or related field

Tools

IBM App Connect

MuleSoft

UiPath

Job description

JOB SUMMARY

We are seeking a highly skilled and results-driven Head of Delivery for Automation & Data Exchange Management who is responsible for overseeing the technical delivery and management of integration and automation initiatives. Reporting to the Head, Automation and Data Exchange Management, this role ensures the successful execution of projects by leading a team that includes a lead and developers. This role will be accountable to strategize and manage the implementation, solution design, and ensuring transition into support is done well. Additionally, the role will be a leadership role within this unit and requires team mentoring, and act as the primary decision-maker for the technical aspects of integration and automation that aligns with organizational priorities.

JOB DESCRIPTION

1.Strategic Execution and Innovation:

• Implement the strategic enterprise roadmap for integration and automation as directed by Head of Automation and Data Exchange Management.
• Identify areas of improvement within existing processes and systems, recommending innovative solutions.
• Evaluate emerging tools and technologies, advising on their suitability for organizational goals.

2. Governance, Risk Management, and Best Practices:

• Define and enforce best practices, coding standards, and quality benchmarks for integration and automation projects.
• Identify and mitigate risks in projects, escalating critical issues to Head of Automation and Data Exchange Management when necessary.
• Ensure proper documentation of technical designs, processes, and lessons learned.
• Establish and implement necessary standards from industry and global governance frameworks applicable to EPF’s ecosystem.

3. Team Leadership and Management:

• Supervise and guide the overall team to ensure the timely and high-quality delivery of projects.
• Assign tasks, set expectations, and monitor progress for all team members.
• Provide mentorship and technical guidance to enhance the team’s skills and productivity.
• Foster a culture of collaboration, innovation, and accountability within the team.
• Conduct performance evaluations, set development goals, and support career growth for team members.
• Work with other units within EPF and Digital Technology Division (DTD) ensuring interoperability of solutions delivered or supported.

4.Project Oversight and Delivery:

• Own the delivery of integration and automation projects, ensuring they meet quality, scope, and timeline expectations.
• Work with the lead to allocate resources effectively and manage workloads within the team.
• Act as a technical & delivery escalation point for the team, resolving complex challenges and blockers.
• Oversee project documentation, testing, and deployment processes to ensure successful outcomes.
• Ensuring transition into support which includes performance and availability

5. Architecture and Solution Design:

• Define the architecture and technical strategy for integration and automation solutions.
• Collaborate with the lead to develop scalable, secure, and maintainable designs.
• Lead technical reviews to validate the architecture and design of solutions developed by the team.
• Ensure that solutions align with organizational standards, security guidelines, and compliance requirements.

6. Coordination with Stakeholders:

• Act as a key liaison between the team and Head of Automation and Data Exchange Management, providing updates on project progress, risks, and key decisions.
• Work closely with stakeholders to gather requirements, prioritize initiatives, and align solutions with business needs.
• Communicate effectively with stakeholders, ensuring their expectations are managed and concerns addressed.

7. Collaboration and Cross-Functional Alignment:

• Coordinate with the lead to align integration and automation efforts with broader business objectives.
• Facilitate collaboration between developers, ensuring seamless integration between automation and other systems.
• Work with cross-functional teams (e.g., DevOps, business analysts) to ensure holistic project delivery.

JOB REQUIREMENTS

Qualification & Experience:

• Malaysian citizen
• Pass Malay Language including oral test at Sijil Pelajaran Malaysia (SPM) level
• Possess a Bachelor's Degree with honours in Computer Science, Information Technology, or a related field, which is recognized by the government institution in related field of study or qualification in related field of study which is recognized by the Government.
• Minimum of 15 years of experience in integration and automation, with 5+ years in a leadership role.
• Understanding of key design principles.
• Proven track record of leading teams and delivering successful technical projects.
• Certifications in relevant integration and automation tools are a plus (e.g., IBM App Connect, API Connect, BluePrism, Certified Integration Architect, UiPath Advanced RPA Developer).

Technical Skills:

• Strong knowledge of integration concepts, methodologies, and best practices.
• Strong expertise in integration platforms and tools (e.g., IBM, MuleSoft, Dell Boomi, or similar).
• Advanced knowledge of automation technologies (e.g., BluePrism, WLA, UiPath, Selenium, or equivalent).
• Hands-on experience in APIs, microservices, and middleware technologies.
• Proficiency in scripting and programming languages (e.g., Python, Java, or PowerShell).
• Proficiency in DevOps practices, CI/CD pipelines, and cloud platforms (AWS, Azure, or Google Cloud) and other related practices.
• Strong understanding of REST APIs, MQ, threading, and caching mechanisms.
• Proficiency in tools and technologies for performance tuning and memory management for either on-premise or cloud hosted solution(s).
• Hands-on experience in code versioning and conducting peers code reviews.

Essential Soft Skills:

• Proven ability to lead technical teams, delegate effectively, and manage multiple priorities.
• Skilled in conflict resolution and problem-solving, especially in complex technical scenarios.
• Strong mentoring abilities to upskill and develop team members.
• Excellent communication and collaboration skills within teams.
• A proactive mindset to contribute to process improvements and innovation.
• Strong analytical and strategic thinking skills for process improvement.
• Excellent communication skills to collaborate with cross-functional teams and present solutions to stakeholders.
• Experience in handling multiple projects simultaneously and meeting deadlines.
• Ability to communicate complex technical concepts clearly to both technical and non-technical stakeholders.
• Proficiency in creating and delivering project updates, technical reports, and recommendations to Head of Automation and Data Exchange Management.

Project Management Skills:

• Proficiency in Agile, Scrum, or other project management methodologies.
• Experience in setting milestones, tracking KPIs, and ensuring deliverables are met on time.

JOB STATUS

Permanent

PLACEMENT

All applications are strictly CONFIDENTIAL and only shortlisted candidates will be called in for the interview. Applications are deemed UNSUCCESSFUL if there is no feedback from the EPF 2 MONTHS after the closing date of the advertisement.