Head, Commercial Banking Business Centre

RHB Banking Group; Selangor; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading financial institution in Malaysia is seeking a sales manager to lead the centre sales team. Responsibilities include achieving sales growth targets, managing commercial loans, and ensuring high customer service standards. The ideal candidate should have proven leadership skills and experience in financial services, with a strong focus on customer satisfaction and complaint resolution.

Qualifications

• Proven leadership experience in sales management.
• Strong understanding of commercial loans and credit quality.
• Excellent customer service and complaint resolution skills.

Responsibilities

• Lead the sales team to achieve growth targets.
• Implement and manage sales strategies.
• Oversee customer relationship and service quality.
• Train and develop team members.
• Monitor and enhance credit quality.

Skills

Leadership and management

Sales target achievement

Customer focus

Market analysis

Coaching

Job description

Primary Objective

• Provide leadership and management to the centre sales team to deliver the annual sales and growth targets
• Responsible for SME/SMI and middle market commercial loans growth and credit quality
• Drive customer acquisition, satisfaction and retention
• Grow market share and share of customers’ wallet

Key Responsibilities

• Develop, implement and manage the centre sales plan to achieve the CBBC’s target
• Build up market share of commercial loans in respective regions
• Responsible for deposits growth
• Review weekly sales targets / activities and identify the need for coaching and direction to ensure targets are met
• Maintain awareness of competitor activity and industry best practices
• Proactively monitor credit quality through early recognition of signs of deterioration and implement appropriate strategies to contain, maintain, reduce or exit relationship
• Develop and maintain a network of business contacts
• Cross sell other Bank’s products
• Train and develop Account Relationship Managers to enhance job knowledge and thus increase portfolio of quality loans
• Empowered to propose promotion and termination of staff, propose salary increment and adjustment for staff as per HR approving matrix.
• Ensure there is clear customer focus across the area to produce high standard of customer service in line with the quality and standards set by the Bank
• Resolve customers’ complaints and attend to requests in a timely manner
• Ensure that there are no adverse reports from the audit findings of the centre.
• Ensure compliance to the policies and procedures set by the Bank.
• Ensure timely review of credits with view to continue / increase exposure