Head, Commercial Banking Business Centre

RHB Bank Berhad (Singapore); Kuantan; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading financial institution in Malaysia seeks a Head of Commercial Banking Business Centre to strategize and enhance sales operations within the bank's commercial divisions. This role demands a seasoned professional capable of leading teams to achieve business targets while ensuring high-quality service and compliance with banking standards. The company fosters a progressive culture built on trust, leadership, and rewards.

Qualifications

• Experience in managing commercial banking operations.
• Strong understanding of sales and banking products.
• Proven track record in achieving sales targets.

Responsibilities

• Develop and manage the center sales plan to meet targets.
• Proactively monitor credit quality and implement strategies.
• Train and develop Relationship Managers to enhance their skills.

Skills

Sales Strategy

Customer Service

Credit Analysis

Coaching

Relationship Management

Education

Bachelor's Degree in Business or related fields

Job description

Head, Commercial Banking Business Centre

Apply locations: Pahang

Type: Full time

Posted on: Posted 5 Days Ago

Job Requisition ID: JR001950

1. Develop, implement, and manage the center sales plan to achieve the CBBC’s targets.
2. Build market share of commercial loans in respective regions.
3. Responsible for deposits growth.
4. Review weekly sales targets and activities, and identify the need for coaching and guidance to ensure targets are met.
5. Maintain awareness of competitor activity and industry best practices.
6. Proactively monitor credit quality through early recognition of signs of deterioration and implement appropriate strategies to contain, maintain, reduce, or exit relationships.
7. Develop and maintain a network of business contacts.
8. Cross-sell other bank products.
9. Train and develop Relationship Managers to enhance their knowledge and increase the portfolio of quality loans.
10. Empowered to propose staff promotions, terminations, salary increments, and adjustments as per HR policies.
11. Ensure a customer-focused approach to deliver high standards of customer service aligned with bank standards.
12. Resolve customer complaints and attend to requests promptly.
13. Ensure no adverse reports from audit findings of the center.
14. Ensure compliance with bank policies and procedures.
15. Review credits timely to consider continuing or increasing exposure.

Our Culture and Values

At RHB, our employees are our strength. We are dynamic, forward-thinking, and progressive, which has helped us become an award-winning financial institution. Join us and be part of our winning team.

We value trust, leadership, inspiration, progress, and rewards, fostering a workplace built on these pillars.