HEAD, BUSINESS OPERATIONS

KPJ Selangor Specialist Hospital; Ampang Jaya; Presencial; MYR 180 000 - 260 000; Tempo integral

Resumo da oferta

KPJ Selangor Specialist Hospital is seeking a Head of Business Operations to oversee the Business Office functions, review invoices and patient accounts, and ensure policy compliance. You will coordinate with teams to drive improvements in operational systems and management reporting.

Ideal candidates have 5–7 years of relevant experience, strong leadership, and proficiency in English and Bahasa Malaysia. Degree or Master’s is required, ACCA is a plus, and a high level of integrity is essential

Qualificações

• Requires degree or master's in a related field.
• 5–7 years of relevant working experience.
• Proficiency in English and Bahasa Malaysia; good communication skills.

Responsabilidades

• Oversee and manage the Business Office functions including review of invoices and patient accounts.
• Coordinate with teams to improve hospital operational systems, processes and policies.
• Prepare monthly reports and departmental correspondence for senior management.

Conhecimentos

High integrity

Strong communication

Interpersonal skills

Problem solving

Leadership

Teamwork

Formação académica

Degree or Master's in related field

ACCA is an advantage

Ferramentas

Microsoft Office

Excel

Descrição da oferta de emprego

General Description :

• ResponsibleinManaging the Business Office functions in all areas.
• Coordinate with other team members in all activities in the BO unit.
• Toassistand support in reviewing and improving the company’s operational systems,processesand policies in support of theorganizationsmission.
• Requires an exceptional level of knowledge in ensuring allprocessmeet the highest level of quality to ensure the best result. Decision mayimpactthe quality-of-servicerenderto the patient.
• Freedom of action isrelatively highbut constrained by the policies and procedures of the Services andHospital.All decisions will be based on hospital policies and departmental procedures, as well as relevant legislative requirements and approved accounting standards. Make sounddecisionasrequiredatfunctionallevel for effectiveness of task execution within the job scope.

Job Description :

ORGANIZATION AND MANAGEMENT

1. General functional support

• The Business Office In chargeis responsible for managing the business office functions to include review and preparation of all invoices and patient account files, answering inquiries fromCorporateclients and patientsregardingaccounts,monitorsoutstanding accounts, and reviews all billing for accuracy.
• The Business Office In charge willassistandsupport inreviewing and improving hospitals andcompaniesoperational systems,processesand policies in support of organizations mission –i.e, to improve on management reporting, information flow and management, businessprocessand organizational planning.
• Responsible to plan and executeappropriate creditrisk management practices and activities for outstanding debts.
• Maintain standard of care and good rapport with corporate companies,patientand family
• The functions shall include, but are not limited to:

- Monitordaily activities of Admission, Cashier, Billing, Credit Management, A&E registrations, GL Counter and Case Review.

• To check and sign off the approval for daily cashier transactioni.e.end of the day/shift, print out receipt detail listing, credit card collection by cashier listing, credit card settlement,refundand close cash register till.

- Determinecollection activities of Hospitals.

• Monitor company’s outstanding debt, conduct account statement reconciliation and raiserecommendation forsettlement arrangement and/or provide write-off of bad debts proposal for management approval
• Evaluate new clients’ company profile and financial statements to ensure credit worthiness of potential clients to minimize bad debts and risks.
• Liaise with Banks, Insurance, MCO’s and Companies to provide and clarify information on patients’ problematic claimsin order toassistinexpeditingthe processing of claims
• Send reminders to companies with outstanding debts, suspend company’saccountsandconsult withlawyers on any legal actions to be considered and provide update and recommendation to Management on next course of action to recover the outstanding debts
• Prepare Monthly updates on debt collection report and performance status.
• Identifycompanies for visit to recover outstanding debts.

2. Corporate meeting management

Responsible in preparing relevant meeting reports/papers and presentations for various meetingsi.e.Board meeting, BOM, Hospital Management meeting, Monthly Credit Control Meeting and any other corporate meetings as assigned by the immediate superior.

3. Data analysis & management

• In collaboration with others, implement andmaintainquality database and collect data that are necessary for projects and operational functions, and in support of decision makings.
• Gather,identify,analyse& interpret relevant data/information, and develop recommendations as well as knowledge based on findings.
• Gathering andmonitoringthe trend and data of industry & competitors.

4. Quality assurance/service quality management

• Participateand provide necessary support in quality assurance activities and safety programs.
• Contribute ideas and support in service quality management.

Others:

• This Job Description ofHead of Business Operationsis subject to periodic review and may be changed at any time in consultation with the employee.
• Performs any other job-related duties not specified in this job description when assigned by superiors.
• The duties and responsibilities are not exhaustive. Other duties may be involved.

HUMAN RESOURCE AND DEVELOPMENT

• Takes personal responsibility for own professional development and keeps up to date with professional change and growth bymaintainingmandatory learning hours for attending 30 hours of training.
• Participates in the orientation of new members of staff to the services.
• Participates actively in any other new service that is introduced.
• Maintain the record of personal leave and training attended.

POLICIES AND PROCEDURE

• To adhere to the hospital policies,procedure,guidelinesand work instructions toensure compliance with work policies and procedures.
• Maintain the confidentiality of patients’ personal and medical historycompliance with hospital and government legislative requirements.
• Ensure adherence to Prevention and Control of Infection.

FACILITIES AND EQUIPMENT

• Keepworkingstation andwork placealwaysneat and tidy.
• Maintains proper storage of equipment assignedinthe unit (computer & printer).
• Check all equipment to ensure that they are in good condition and ready to be used at alltime. Report if thereisanyfaulty.
• Liaise with HES/Report to Bio Medical personnel if any faulty and takes necessary action accordingly.
• Operates /maintainsspecialized equipment assigned to the unit andprovides assistance/ guidance tonew staffin their use.
• Checks that all equipment in the unitarefunctioning well and service according to PPM schedule.
• Assistsin maintenance of instruments and equipment by proper cleaning, handling, disinfect andutilizingas directed.
• Assists theHOSin keepingaccuraterecords of equipmentinventory,enoughsuppliesandstationariesin theservice.

SAFETY AND QUALITY IMPROVEMENT ACTIVITIES

• Complies and promotes Baby Friendly Hospital Initiative Breastfeeding Policy, andprotect,promoteandsupportBaby Friendly Hospital activities.
• Complies to all risk mitigation policy, HIRARC, andparticipatein all drill activity run in hospital.
• Participates actively in any other new service that is introduced by the services.
• Participate in any initiative activities in service for further improvement
• Participates in 5S activities andcomply withthe specified requirements
• Practices Standard People Practice (SPP)at all times.
• Ensure complianceofPatientsafety goals as safety improvement measures recommended byWorldAlliance for Patient Safety.
• Policies on patient and family rights areaddressed at all times
• Participates actively and encourages compliance to all policies and Proceduresof ISO9001, ISO 14001, ISO 45000, Malaysian Hospital Accreditation Standards,PSGandIMS.
• Complies withany instruction or measure on occupational safety and health
• Carries out duties as an employee asstipulated inOccupational Safety and Health Act and Regulations1994:-
• To take reasonable care at work for the safety of yourself and otherpersons.
• To co-operate with your employer or any other person in the discharge of any duty.
• To cooperate with the outsourcing parties or any other persons in the discharge of any duty.
• To wear or use any protective equipment or clothing provided by the employer.
• Tocomply withany instruction or measure on occupational safety and health.
• Reporting unsafe practices, conditions, near misses, incidents and accidents to Chief Executive Officer and OSH and Environmental committee

ADDITIONAL DUTIES AND RESPONSIBILITIES IN THE SPECIFIC AREAS (If any)

• To prepare Monthly Report and Census.
• To preparesummary of report andsubmitwithin the requiredtime frameto BODIV KPJHQ.
• To prepare departmental report for quarterly BOM and BOD.
• Any other duties as directed by theOM/CEO.

JOB REQUIREMENTS :

Education:

• Degree orMasterin any related field
• Additional: ACCA is an advantage

Knowledge and Experiences:

• 5 - 7years of relevant working experience
• Able to communicate in English and Bahasa Malaysia
• Computer literate especially in Microsoft Office and Excel

Skills & Competencies:

• High integrity, ethical, and accountable in all professional duties.
• Strong communicationand interpersonal skills, able to work effectively with multidisciplinary teams.
• Problem solving and decision-making skills

Personal attributes

• Able to communicate with all levels of staff and patients.
• High levelof integrity, conceptual and analytical ability, leadership, teamwork, initiative and proactive
• Possess the good attitude, integrity to ensure the patientchargeappropriately, treating every patient compassionately,demonstratingand an aspiration to altruism.
• Seekto treat,maintainpatient’s dignity, privacy,autonomyand confidentiality.
• Prepared to work as a team member
• Willingness to work after office hours /weekends /public holidays if necessary
• No limitation to outstation work whenrequired