Head, Branch Strategy & Development

Aeon Credit Service; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Join a leading consumer financing provider as the Head of Branch Strategy & Development in Kuala Lumpur. In this critical full-time role, you will shape the strategic direction of the branch network, enhance customer experiences, and lead a dedicated team to achieve business objectives. Your leadership will drive innovation and operational excellence across multiple branches, aligning initiatives with overall company goals.

Qualifications

• Minimum 8 years of leadership experience in retail or financial services.
• Proven success in branch strategy and development.
• Familiarity with Malaysian retail and financial landscape.

Responsibilities

• Develop and execute comprehensive branch strategies.
• Oversee operational efficiency of branch operations.
• Lead and mentor a high-performing team.

Skills

Analytical skills

Problem-solving

Business acumen

Communication skills

Interpersonal skills

Job description

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About the role

As the Head of Branch Strategy & Development at AEON Credit Service (M) Bhd, you will play a crucial role in shaping the strategic direction and growth of the company's branch network across Malaysia. This full-time position, based in Bangsar South, Kuala Lumpur, involves developing and implementing innovative strategies to optimise the branch footprint, enhance customer experience, and drive overall business performance.

What you'll be doing

• Develop and execute comprehensive branch strategies aligned with the company's overall goals and objectives.
• Enhance the customer experience by developing and promoting a customer-centric culture within the branches.
• Oversee the operational efficiency and effectiveness of branch operations.
• Implement strategies to optimize revenue generation and cost control within branches.
• Implement risk management strategies to mitigate operational and financial risks.
• Support team, region & business units in various reports to ensure all meet the timeline.
• Serve as the first point of contact between HQ and assigned/region branches.
• Develop and implement strategies to enhance branch performance, optimize customer experience, and achieve business objectives.
• Lead, mentor, and develop a high-performing team of managers and staff.
• Track and manage post-project implementation performance, including impacts.
• Undertake duties and responsibilities as assigned, which reasonably correspond to the job level.
• Maintain personal and professional development to meet changing job demands.

What we're looking for

• Minimum 8 years of leadership experience within retail or financial services, focusing on branch strategy and development.
• Proven success in developing and implementing branch expansion and optimisation strategies.
• Excellent analytical and problem-solving skills, with data interpretation ability.
• Strong business acumen, aligning branch initiatives with overall business goals.
• Exceptional communication and interpersonal skills for influencing and collaboration.
• Familiarity with Malaysian retail and financial landscape, including regulations and trends.

Unlock job insights

Salary match | Number of applicants | Skills match

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AEON Credit Service (M) Berhad is a leading consumer financing provider with operations in Japan, Malaysia, Hong Kong, Thailand, Taiwan, and China. We have a strong presence in Malaysia since 1996, offering credit cards, personal financing, and easy payment schemes to enrich Malaysians' livelihoods.

We offer an exciting and dynamic workplace. Join us to shape a promising and satisfying career path.