# Head, *Technology*Kuala Lumpur, MalaysiaPermanent#### Duties & Responsibilities* JOB RESPONSIBLITIES* 1. Operational Leadership* Oversee all NADI Technology departments including but not limited Backend Development, Frontend Development, Solution Architecture, Technical Support, Process Management, IT Security, Engineering/DevOps, IT Operations & R&D.* Oversee TNGD Solution Architecture* 2. Backend Development* Lead the design, development, and maintenance of robust backend systems capable of handling high volumes of transactions securely* Implement cutting-edge technologies and frameworks to optimize transaction processing and reduce latency* Collaborate with backend development teams to ensure adherence to industry best practices and coding standards.* 3. Frontend Development* Oversee the creation of intuitive and responsive user interfaces for transaction applications* Ensure seamless integration of frontend with backend systems to provide a smooth user experience* Implement responsive design principles to cater to users across various partners* 4. Solution Architecture* Design and communicate a coherent technical vision for the company's software solutions* Architect scalable and high-performance systems to handle peak transaction loads securely* Evaluate and select appropriate technologies and third-party integrations for optimal system performance.* 5. Technical Support* Establish and manage technical support processes to promptly address customer issues related to transactions* Collaborate with stakeholders to improve customer experience and satisfaction* Implement strategies for proactive monitoring and quick incident resolution.* 6. Process Management* Oversee project planning, execution, and delivery of solutions, adhering to strict timelines and regulatory requirements* Implement agile methodologies to facilitate rapid development and iterative improvements* Collaborate with cross-functional teams to ensure efficient coordination and seamless deployment of features.* 7. IT Security* Develop and enforce robust security measures to safeguard transactions and customer data* Conduct regular security audits, vulnerability assessments, and risk analyses to identify potential threats* Implement best practices and industry standards for secure transactions.* 8. Site Reliability Engineering/DevOps* Champion the adoption of DevOps practices to improve system reliability, automation, and continuous integration* Implement failover mechanisms and disaster recovery strategies to ensure uninterrupted operations* Collaborate with engineering teams to monitor, analyze, and optimize system performance and resource utilization.* 9. IT Operations* Manage the company's IT infrastructure to support high-traffic transaction processing* Implement load balancing and scaling strategies to handle traffic spikes effectively* Ensure compliance with industry regulations and data protection requirements.* 10. Research and Development on New Technology* Lead research initiatives to explore emerging technologies and their potential applications for NADI* Foster a culture of innovation and experimentation to enhance the company's competitive edge* Collaborate with product teams to develop and implement innovative features and services.* LEADERSHIP/ PEOPLE MANAGEMENT* To ensure smooth & co-operative ‘team’ mindset prevails over personal agendas & teams operate for the best interest of the company and business.* Establish strong internal & external networking with key stakeholders.* Ensure the respective department is structured efficiently, with clear roles & responsibilities assigned to all managers and clarify expectations on regular basis to all direct reports. Recommend restructuring of department, if needed, to drive higher efficiency and performance.* Set high and clear performance standards across the department, enabling direct reports to drive & manage performance of their teams. Hold direct reports and teams accountable for performance, taking necessary action eg. Disciplinary or performance improvement plans to deal with poor performers or staffs who break company rules. Distinguish high, average and low performers through differentiated rewards & recognition.* Identify high potential & promotable talent within the teams, working closely and directly with them to provide coaching, career guidance and to retain the high performers and high potential members of the team, taking necessary steps with HR to develop them and provide them the right experiences across Operations & the business to realize individual potential.* Confront negative behaviors in the team, giving timely and clear feedback, takes the necessary action including dismissal, if warranted, & sets the right examples though personal behaviors and conduct. Instill a productive and professional mindset across the department.#### Requirements* Qualifications* Bachelor's or Master's degree in Computer Science, Engineering, or a related field.* Experience/Skills/Knowledge* Proven track record of leadership in high-traffic fintech environments, handling transactions securely.* Extensive experience in backend development, solution architecture, and IT security in fintech or related industries.* Strong understanding of systems, payment gateways, and regulatory compliance.* Expertise in performance optimization, database management, and cloud computing.* Excellent communication and interpersonal skills to collaborate with cross-functional teams.* Effective stakeholder engagement/management* Good leadership to build up the team