Guest Services Officer - Executive Club

Four Seasons Hotel and Resorts Gruppe; Kuala Lumpur; On-site; MYR 25,000 - 36,000; Full time

Job summary

Join Four Seasons Hotel Kuala Lumpur as a Guest Services Officer for an exciting opportunity to provide exceptional guest service in a luxury hospitality environment. The role involves check-ins, guest interactions, and ensuring satisfaction while adhering to hotel policies. Competitive salary and extensive employee benefits.

Benefits

Competitive salary and comprehensive benefits

Training and development opportunities

Complimentary accommodation at other Four Seasons Hotels

Free employee uniforms dry cleaning and meals

Qualifications

• At least one year of relevant experience, preferably with Four Seasons or similar organization.
• Fluent in Bahasa Malaysia and English, both written and spoken.
• Legal right to work in Malaysia.

Responsibilities

• Check in guests efficiently and courteously, ensuring correct room and rate assignment.
• Handle guest interactions professionally, resolving complaints and providing information.
• Maintain a balanced cash bank and handle transactions.

Skills

Customer Service

Multi-tasking

Professionalism

Education

SPM or equivalent qualification

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, push ourselves to new heights, and treat each other as we wish to be treated. Our team members worldwide create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We believe the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet as we would want to be treated ourselves. Whether you work with us, stay with us, live with us, or discover with us, our purpose is to create impressions that will stay with you for a lifetime. We believe life is richer when we truly connect with the people and the world around us.

About the location:

Four Seasons Hotel and Residences is part of a 65-storey mixed-use tower that includes 242 Four Seasons Private Residences, 27 serviced apartments, a 209-key Four Seasons Hotel, and a six-floor luxury retail podium, collectively known as Four Seasons Place Kuala Lumpur. The Hotel introduces several unique dining outlets to the city, including a Cantonese restaurant, lobby and rooftop pool bars, and an all-day dining restaurant with views of the Petronas Twin Towers. The Hotel also offers an executive lounge for business travelers, a spa, a wellness-focused fitness center, and a rooftop infinity pool with panoramic views of Kuala Lumpur’s skyline. Lush landscaping around the rooftop pool and terrace creates an urban oasis, echoing the greenery of KLCC Park below.

Four Seasons Hotel Kuala Lumpur is seeking top talent to join the team.

About Four Seasons Hotel Kuala Lumpur

Located in the Golden Triangle, the city’s business and financial district, Four Seasons Hotel Kuala Lumpur is part of a 65-storey mixed-use tower with luxury residences, serviced apartments, a hotel, and a retail podium. The hotel is near major attractions like the Petronas Twin Towers and KLCC, offering designer shopping, fine dining, and vibrant nightlife. It overlooks KLCC Park and is connected to the esplanade, providing access to green space, gardens, fountains, waterfalls, and jogging tracks.

The hotel features unique dining outlets, an executive lounge, a spa, a fitness center, and a rooftop infinity pool. It complements the existing Four Seasons Resort Langkawi, providing an urban luxury experience.

About Four Seasons

Founded in 1960, Four Seasons continues to define luxury hospitality with innovation, commitment to quality, and personalized service. Operating 133 hotels and 55 residences worldwide, it is consistently ranked among the best hotels and prestigious brands globally.

Guest Services Officer - Executive Club

The Guest Services Officer welcomes and registers hotel guests, explains accommodations, and handles billing. They respond to guest requests, ensuring maximum satisfaction while adhering to Four Seasons policies.

Responsibilities:

• Check in guests efficiently and courteously, ensuring correct room and rate assignment, and assist with luggage.
• Check out guests, ascertain satisfaction, settle bills, and collect keys.
• Maintain a balanced cash bank, handle transactions, and reconcile at shift end.
• Handle guest interactions professionally, resolving complaints and providing information about hotel services.
• Use computer systems for check-in/out, reports, and room blocking.
• Accept reservations, changes, and cancellations, and answer guest calls in the absence of the Reservations Department or Communications Operator.
• Assist with duties in Concierge, Bell Staff, Business Center, and lobby as needed.
• Provide troubleshooting support for in-room services.
• Coordinate with Bell Staff for luggage and deliveries.
• Work harmoniously with colleagues and supervisors.

Qualifications:

• At least one year of relevant experience, preferably with Four Seasons or similar organization.
• SPM or equivalent qualification.
• Fluent in Bahasa Malaysia and English, both written and spoken.
• Legal right to work in Malaysia.

What We Offer:

• Competitive salary and comprehensive benefits.
• Training and development opportunities.
• Complimentary accommodation at other Four Seasons Hotels and Resorts.
• Free employee uniforms dry cleaning and meals.

Work Type: Full Time, Shift Work

Join Our Team

Be part of a team built on respect, collaboration, creativity, and service excellence. Enjoy a serene and luxurious environment in Kuala Lumpur, and experience the care that Four Seasons provides to its employees. Recognized in FORTUNE’s 100 Best Companies to Work For since 1998.

Additional Information:

Visa sponsorship is not available. Due to work permit regulations, only local candidates or those with Malaysian Permanent Resident status will be considered. Only successful candidates will be contacted.